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lovemore.julie
Level 1

Why is it no longer possible to email your technicians?

 
1 Comment 1
MJoy_D
Moderator

Why is it no longer possible to email your technicians?

Thank you for posting here in the Community, @lovemore.julie.

 

Can you tell us more about the concern you're having right now? I'll surely get back to you with the best solution as soon as possible. 

 

You can reach our Customer Support through chat so you can talk to them in real-time. They're available from 9:00 am to 5:00 pm (GMT), Monday to Friday. You can do it by going to the Help icon at the top right of the account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us some information about your concern.
  3. Click on the Talk to human button. 
  4. Select the Contact Us button and provide some details about this concern, then on the  Let's talk button. 
  5. You'll now be provided options on how to connect to our Customer Support. 

Here's the contact the QuickBooks Online Customer Support team article for more information.

 

For more information on how we can help your business, please check our self-help articles here: Help articles for QuickBooks Online.

 

Let me know if there's anything that you need with your account. I'm always here to help. Have a wonderful day!