I can guide you through the basic troubleshooting to ensure the supplier details pull through on your purchase order, Wayne.
Let's start by using an incognito or private window to see if we can get your supplier's data to appear in the transaction. This mode doesn't retain cache to verify if it is a webpage issue. Here are the keyboard shortcuts you can use:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
If it works, clear the browser's cache to start with a clean slate. You can also use other supported browsers as an alternative to your regular one.
Review this article to learn how to update its status once you ship it: Create and send purchase orders in QuickBooks Online.
Additionally, you can save this reference for resolutions on correcting the amount: Bill created from purchase order has incorrect or higher amount.
Please keep me informed by commenting below if there's anything else you need assistance with your purchase orders. I'm always ready to share more references.
