Let's perform some troubleshooting steps to get show the suppliers on the expenses summary, davidandresteyn-.
If you are referring to running Expenditures by Supplier Summary report, let's make sure we select Supplier in the Filter field. Just go to the report and click the Customise tab. Then, tap Filter and choose Supplier and hit Run report. If the same thing happens, try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- /For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use a supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the same thing happens, please reach out to our Customer Support Team, you may send a message via chat. They'll pull up your account in a secure environment and investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Start a chat. and type in your contact info.
Visit our QBO Help Article page to learn more about running your business in your account.
I'd like to know how you get on after trying the steps or after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead.
