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stefano-transeai
Level 1
posted
Thursday
last updated ‎August 08, 2024 9:49 PM

When clicking save and send regarding Purchase orders, the recipient s receiving x2 of the same email. This started happening in the last two weeks. We have been using

When clicking save and send regarding Purchase orders, the recipient is receiving x2 of the same email. This started happening in the last two weeks with all suppliers. Meaning the supplier is receiving the same email twice in two separate emails instead of just once. What has changed?
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1 Comment 1
IrishNinoJ
QuickBooks Team
QuickBooks Team
Thursday

When clicking save and send regarding Purchase orders, the recipient s receiving x2 of the same email. This started happening in the last two weeks. We have been using

Hello there, Stefano. I'm here to provide you with some troubleshooting steps to help rectify the issue of receiving emails twice in QuickBooks Online (QBO).

 

We can do some browser troubleshooting steps to isolate the issue. To start, open your account in a private browsing window. This step can help identify if the issue is related to a cache-related problem. You can activate private mode using the following shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

If this resolves the problem, you can clear your browser's cache to refresh it. If the issue persists, I'd recommend switching to another supported browsing application.

 

On the other hand, I suggest contacting our Customer Support team so this can be further checked in a secure environment.

 

Additionally, you can run and save a monthly expense report by the supplier to see how much you're paying each supplier on a monthly basis.

 

Let me know if you have any further questions about the purchase order. We're here to assist you 24/7.

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