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colin-fulton
Level 1

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

 
7 Comments 7
MichelleBh
QuickBooks Team

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

You're correct that our engineers are still working on this problem, @colin-fulton.

 

I understand how important it's to connect the bank to QuickBooks Online. Allow me to provide an alternative way, so you can review your transactions in your account speedily. 

 

The Standard Bank error 155 means that your Financial Institution (FI) isn't allowing QuickBooks to connect and retrieve your data. Our engineers are still communicating with your FI to follow up when they're going to re-authorize the connections. 

 

For more details, visit this article: Fix bank error 155

 

Rest assured that once the connection is re-established, QuickBooks will notify you by email. You can also contact your bank to ask update or further information about this matter. 
 

As a workaround, I'd recommend importing the bank transactions manually. This way, you can categorise and reconcile the account regularly. 

 

Follow the steps below: 

  1. Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
  2. Go to the Banking tab on the left side.
  3. Click the Link account drop-down and choose Upload from file.
  4. Tap Browse and pick the data.

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

 

For more information, check out this article: Manually upload transactions in QuickBooks.

 

Feel easy to click these links below to resolve other banking errors, missing and duplicate transactions in QuickBooks. 

 

 

I'd be pleased to listen if you have other problems with your account.  Keep your life safe and fit, especially during this pandemic. 

jakmaartens
Level 1

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

Yes I am having the same issue - Standard Bank updated 39 days ago!

 

Yes.. we do know how to import transactions ... but why should you inconvenience a business owner to send you a downloaded bank statement to be able to do your work.

 

If you phone the Quick Books Helpdesk - you get the same answer, day in and day out, "Our Banking engineers are working on it".  Working on it for 39 days?

 

I am sure Quick Books can do better than this?

colin-fulton
Level 1

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

100% agree.

The response from QBO (Michelle) is the first time I have had useable information as feedback. I have submitted a complaint to Standard Bank (just now) as QBO lays the blame squarely at their feet. Suggest everyone with the same problem submits a complaint to Standard Bank. [email address removed]

Kind Regards

Colin.

DDino
Level 1

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

This is a terrible situation...

Please fix this Quickbooks,,,, it was working before!

I'll complain to Standard Bank SA.... this can't go on..... it's being MONTHS!

Please help!

jakmaartens
Level 1

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

My Standard Bank is downloading again!

 

It started downloading again yesterday, the 29th August...

Rasa-LilaM
QuickBooks Team

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

Hello there, @DDino, and @jakmaartens.


I can see the importance of having your bank feeds connection working back to normal. This allows you to fetch the latest entries automatically.


@jakmaartens, I’m glad to know that you can download transactions from your Standard Bank account. @DDino, the issue you’re experiencing is already reported to our engineers. Rest assured, this is taken with utmost urgency.


As a workaround, import your bank data using a CSV file and download them to QuickBooks Online (QBO). You can refer to the steps shared by @MichelleBh above.


I also recommend contacting our QBO Care Team to sign up to the list of affected users. Adding your company to the notification ensures that you’ll receive email updates about the investigation.


Here’s to reach them:

 

  1. Sign in to your QBO company and go to the Help menu.
  2. Select the Contact Us button and enter your specific concern. For example, online banking connection issue.
  3. Tap the Let's talk button and choose Start a chat.
  4. Follow the on-screen instructions to complete the process.
  5. Then provide this number to our specialists: INV-61733.

 

I’m adding some links below to help you in the future. These resources provide solutions on how to resolve bank errors, update your bank information, and perform a manual update. From there, you’ll learn the process to classify and match bank entries.

 

 

I appreciate your patience while we’re working through this. Drop a comment below if you have other bank feeds concerns or questions. I’ll get back to answer them for you. Have a good one.

jakmaartens
Level 1

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

@DDino   my standard bank transactions ARE downloading!

 

Not sure why you sent me the message...my standard bank transactions ARE downloading!