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Level 1

How to resolve bank errors 102 and 105 on updating

Updating of bank information on transactions is no longer working. Updating is not taking place
3 Comments 3
QuickBooks Team

How to resolve bank errors 102 and 105 on updating

Don't worry. Bank errors can be resolved, Frans. Let me share some steps to rectify them in QuickBooks Online (QBO) so you may get back to business seamlessly.


Bank errors 102 and 105 typically indicate that your bank is experiencing issues. Their website might be down for maintenance or experiencing server problems.


Let's fix this by checking the website of your bank or credit card to make sure everything is functioning well from there. 


  1. When you're unable to sign in, reach out to your financial institution for the next steps.
  2. Search for any notifications, alerts, or messages. These ought to make any problems apparent.
  3. Review the transactions, account history, and account pages. When you're unable to see these, there might be a connectivity problem.


If everything looks good, click the Update button again after 48 hours to refresh the connection in QBO once more, as your bank will need time to fix everything if there are issues.



Refer to this article for the full details: Fix bank error 102 and 105.


I would also appreciate you providing the name of your bank for me to check for any ongoing investigations on my end.


Moving forward, it's also advisable to reconcile your accounts each month to ensure they match your actual bank statements.


You can always rely on us if you experience banking errors in QBO. Just mention my name below, and I'll get ensure to get back to you right away. Have a nice day!

Talos Cyber
Level 1

How to resolve bank errors 102 and 105 on updating

Hi Jae Ann

Thank  you for your assistance.

I wonder if you could kindly help with bank error (163). I've tried updating connection via "manage connection", where I punch in the bank login details, but still not working.

QuickBooks Team

How to resolve bank errors 102 and 105 on updating

I'll share information that could help you fix this specific bank error you are having.


Bank error 163 indicates that there has been a website change, and the financial institution's data needs an update to support the new website. In addition, credential keys may have changed and need to be updated.

It usually occurs when:


• A financial institution switches its Internet service provider.

• If you are using an incorrect login link or site.

• The bank website is down for scheduled maintenance or intermittently unavailable.


If the same error persists after some time, I recommend contacting our QuickBooks Online Support Team. It allows them to look further into your account and confirm the problem.


To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:


1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.


You can contact us from Mondays to Fridays, 8 AM to 6 PM SAST.


You also can visit this article for future reference in case you encounter other banking errors: Troubleshoot and fix banking errors.


For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.