Allow me to help you get the support that you need, Mam-Oragadata.
Since the Community is a public forum, we don't have access to specific case information. I suggest contacting our customer support to help you track the progress of your case. You can request email updates on the progress, particularly when it is resolved. The support team has the appropriate tools to look into this matter securely. Here's how you can reach them:
- In your QuickBooks Online company, select (?) Help.
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still chat with a human.
- Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
- Start a chat with a QuickBooks support expert online.
The live chat support team can accommodate your queries 24 hours GMT Monday-Friday.
Furthermore, I'd like to share this insightful Community article on generating financial reports. You can refer to it in the future: Run reports in QuickBooks Online.
I'll be available in the comment section of this thread if you need further assistance with reaching live support. Remember, the Community is always available to help you out. Stay safe.
