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Allow me to help you get the support that you need, Mam-Oragadata.
Since the Community is a public forum, we don't have access to specific case information. I suggest contacting our customer support to help you track the progress of your case. You can request email updates on the progress, particularly when it is resolved. The support team has the appropriate tools to look into this matter securely. Here's how you can reach them:
The live chat support team can accommodate your queries 24 hours GMT Monday-Friday.
Furthermore, I'd like to share this insightful Community article on generating financial reports. You can refer to it in the future: Run reports in QuickBooks Online.
I'll be available in the comment section of this thread if you need further assistance with reaching live support. Remember, the Community is always available to help you out. Stay safe.
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