Is there a quick solution to fix a bank feed error between Quickbooks and Capitec Bank South Africa? Error 192 appears meaning that my client needs to take some action?

Let me share some details about the error 192 that your clients have encountered, rhoda. 

Error 192 means your bank requires additional sign-in information, which prevents QuickBooks from automatically downloading banking transactions. 

In the meantime, we can manually upload your bank transactions in QuickBooks Online (QBO). 

Here's how: 

1. Go to Transactions, then choose Bank transactions. 
2. Hit Upload transactions.
3. Select Drag and drop or select files and locate the file you downloaded from your bank. Then click Continue.
4. In the QuickBooks account dropdown menu, choose the account you want to upload the transactions into and then Continue. 
5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then hit Continue.
6. Choose the transactions you would like to import. Then select Continue.
7. Click Yes, and then Done. 

I'll add this article for additional info: Manually upload transactions into QuickBooks Online. 

After uploading your transactions, we can match and categorise them to go into your accounts so you can review them. 

If you have any bank-related concerns, reply to this post. I'll be here to assist. Keep safe always! 

Hello Erika_K,

Thank you so much for your feedback.

Do you know of the solution / what additional sign in information the bank requires to work around this error?

It is not a long term solution to manually import the transactions - as it is time-consuming to do this every day and the client is essentially paying for the functionality of having an automatic bank feed. I was hoping some other Quickbooks clients / employees can share what the work-around solution for this error is.

Thank you kindly

Dear GenmarieM, 

Thank you for your feedback and kind explanation.

If there is no security setting that can be amended on the client's end (with Capitec Bank) to allow for the Capitec Bank Feed to link to Quicibooks - then it seems it might be necessary to look at an alternative accounting software solution that allows my clients to link their Capitec Bank to an automatic bank feed in an accounting software.

Thank you for your help once again, much appreciated.

Rhoda-Ann

Thank you for getting back on this thread, Rhoda.
 

Thank you for appreciating my colleague's response, as well as my own to your concern.
 

We value your time here with us, rhoda. If you have any QuickBooks-related comment below. Keep safe! 

Dear Renier,
 
I hope this email finds you well. We wanted to provide you with an update regarding the issue you reported with Capitec Bank error 192.
 
We understand that this issue has been causing you inconvenience, and we want to assure you that our Product Engineering Team is actively working on resolving it. They are dedicated to ensuring that the problem is addressed effectively and efficiently.

With the changes in the Bank where they’ve introduced QR Code which is currently not supported by our system, our Product Engineers are still working on to resolve this issue.
 
We are proactively following up with our engineering team to get the latest updates on the progress of this issue. Rest assured, we are committed to keeping you informed every step of the way.
  
Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work to resolve this issue. We will continue to keep you updated on our progress.
 
Thank you for your understanding and patience as we work towards resolving this matter.
 
Warmest Regards,
QuickBooks Online Success Team

This was the last officia response I received n this issue.

Seems like Quickbooks is loosing interest in solving the issue for MOST South African banks which seems to fail now!

Hello there, Renier.

I can see that you've posted the same scenario or situation here in the Community. I suggest visiting my peer's recommendation. You can check it out by following this link: https://quickbooks.intuit.com/learn-support/en-za/other-questions/re-i-m-from-south-africa-i-have-a-...

If in case you have other QB concerns, please don't hesitate to leave a reply below. We're always here to help you out. Take care always.

Just to keep everyone updated. I contacted support today. 

Case 15100313121 is still experienced by all Capitec customers - Error 192 

"Capitec Bank - Personal Banking uses a security method that prevents us from adding it. Sign in to your bank's site, then try connecting again in a few hours. (192)"

I was issued a new case number 15111069571.

Kindly don't respond with that standard message to say that in the meantime we can upload via CSV answer, that is NOT a workable solution. We buy professional products like Quickbooks and expect them to work accordingly. Please escalate this matter and kindly get the problem resolved.