Thanks for the response, but that is just sending me back to stage 1. It will be yet another ongoing cycle. Before this issue, I had an enquiry that also has not been resolved. That started 5 weeks ago.
I have no issue with the ladies in the QB Support Team. They are helpful and efficient and are, unfortunately, starting to bear the brunt of my increasing distress.
The issue is the fact that we are not allowed to communicate directly with your back-office or billing departments. It does not seem possible that any issue can take 3 weeks to resolve - even when it has be escalated several times. This makes me think that there is another problem that is not being communicated to me.
Your software is the best there is for the small businesses that I deal with. It has all the features that each one requires. But your back-end service needs to be improved.