Is anyone else having problems with their emails not sending all of sudden, and quickbooks support not answering?

I apprecaite the effort in reaching out here in the Community, heidi. I can imagine the inconvenience you're having when sending those emails from QuickBooks.

Before we proceed, could you confirm whether this email is an invitation to a new user or for an invoice? Can you also tell me if the emails you tried to send had any delivery errors? This will allow me to provide relevant information and specific troubleshooting steps to address this concern more effectively.

When an email bounces, the recipient's email service sends a failure or delivery error notification to your email service. If your email service provider sends us a delivery failure error, we add a notification to the transaction to indicate that email delivery failed.

To check:

1. Log in to QuickBooks Online.
2. Go to Dashboards.
3. Under Tasks, select View the errors. Please note, that the View the Errors link lists the emails with delivery errors sent through your email provider's server. In the delivery errors section, the delivery date, type, Ref No., Customer, error and delivery method are found.

For troubleshooting tips about sales forms and QuickBooks Online email invitations not being received, you may check the following articles:

• Sales forms are not being received by customers or being bounced back
• Invited Users did not receive the email invitation for QuickBooks Online

I'd also recommend reaching our Support Team again to check if this has something to do with the similar reported issue about Undeliverable invoices.

Feel free to add more details or ask follow-up questions by leaving a comment below. I'll be here to assist you, heidi. Have a great day!

Hi

I am having the same problem. 

Thanks for chiming in here in this thread, Trisha. I'd like to provide you with some comprehensive insights regarding the process of sending emails within QuickBooks Online (QBO).

To begin, could you please confirm if you have encountered any specific error messages while using your QBO account? Any additional details would be greatly appreciated.

In QBO, if the email address is incorrect or there's a temporary issue with the recipient's email server, an email will bounce or fail to deliver. To assess whether the issue lies with the recipient's email address, I recommend sending a test email to your personal email account. If that test email goes through successfully, it suggests that there could be an issue on the recipient's end. In this case, it would be prudent for them to contact their email service provider for further assistance.

Moreover, it’s essential to consider your internet connection. Ensure your connection is stable and reliable, as a weak or intermittent connection can result in disruptions when sending emails. If you've confirmed a stable connection but are still experiencing difficulties, you might want to attempt sending emails using a private browsing window or switch to another supported browser.

For additional support, I'm including this article that outlines various tips for resolving delivery errors in QuickBooks: Fix the Delivery Server Down error in QuickBooks Online.

I genuinely appreciate the opportunity to assist you with your email-related queries in QuickBooks Online. Should you have any more questions or require further clarification, please don’t hesitate to leave a comment below. I’m here to ensure you have a smooth and efficient experience in your QuickBooks journey.

We had the same problem with some invoices in a batch we sent out on 11/18/24, that definitely had good email addresses. And I don't believe they were reported under "Tasks" on the dashboard, I only found out when we followed up on overdue invoices, and I saw the "failed" message on the invoice records. Hopefully Quickbooks has fixed this glitch.

Happened to me yesterday. QBO reps seem to have no idea what to say. App acts like it sends. No email ever sends. Even tested one to.my own email. No email. 

Hello, Jsremodel2246.

I'm sorry to hear about the trouble you're experiencing with sending emails through the QBO platform. It sounds frustrating, and I appreciate you bringing this to our attention. We can figure this out together.

Could you please confirm if you've checked your spam or junk mail folders in your email account? Sometimes emails may be mistakenly filtered into these folders. If the emails are not there, we may need to look into the settings within the QBO app to ensure that all the email configurations are correct.

If none of these steps resolve the problem, I would recommend contacting our QuickBooks Support so they can investigate this issue further. Here's how:

1. Navigate to the Help menu.
2. Select the Search tab and type in your query.
3. Click Contact Us to speak with a QuickBooks representative.

I'm also providing additional information on potential reasons why customers may not be receiving emails and how to fix it:

• 3 solutions for when customers aren't receiving your emails
• Fix the Delivery Server Down error in QuickBooks Online.

Thank you for your patience and cooperation, Jsremodel2246. Rest assured, we are committed to resolving this as quickly as possible. If you have other concerns, please add them below. We're here to help.