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Level 1

Oops! Your order was unsuccessful.

I'm trying to subscribe to quickbooks (using the LTA affiliate link) and I've entered my billing information again and again and it keeps saying 'Oops! Your order was unsuccessful.' I've tried not using the LTA link, clear my cache, incognito tab. No Dice. What should I do? 

2 Comments 2
QuickBooks Team

Oops! Your order was unsuccessful.

Thanks for visiting the Community, Bellamy97.

I appreciate you performing the initial steps to resolve the issue and sharing with us the result. I want to make sure you can subscribe to QuickBooks smoothly.

Since you’re subscribing to QBO from the affiliated software provider, I recommend contacting their customer support. They can check what’s causing the error and help apply the permanent solution.

You can consider visiting our website and purchase the product from there. Allow me to guide you through the steps on how to accomplish this task.


  1. In your browser, enter this link: QuickBooks.
  2. This will open the Choose your country page.
  3. Navigate to the Africa section and select South Africa.
  4. From there, click the Buy now button and pick the account that suits your business needs.
  5. Follow the on-screen instructions to complete the process.

To help you get acclimated to the product’s features, let me share the link to our self-help articles. From there, you’ll find articles on how to set up your company and accounting processes such as managing customers or suppliers' transactions, etc: QuickBooks Online.

Keep me posted if you need some help get you started using QBO. Please know I’m always ready to assist further. Have a great rest of the day.

Fiat Lux - ASIA
Level 15

Oops! Your order was unsuccessful.