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peter71
Level 1
posted
‎July 29, 2020 06:15 AM
last updated ‎July 29, 2020 6:15 AM

What on earth is going on with the connection to Standard Bank SA? This is totally unacceptable. Surely this should be relatively simple to fix.

 
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1 Comment 1
MirriamM
Moderator
Moderator
‎July 29, 2020 07:34 AM

What on earth is going on with the connection to Standard Bank SA? This is totally unacceptable. Surely this should be relatively simple to fix.

Hello there, @peter71.

 

Thanks for requesting updates on the Standard Bank connection issue in QuickBooks Online.

 

Right now, our engineers found that the reason for this issue is due to a back-end change made by the bank.

 

We are working with the bank to have the issue resolved as quickly as possible. However, we don't currently have time for resolution, as the issue relies entirely on the Banks, but as soon as we do, we will send a further update. With this said, I suggest contacting our Customer Care Team, so you'll be added to the list of affected users. 

 

In the meantime, we would encourage you to either keep trying an Update at different times of the day. Or you can import your bank transactions by uploading a CSV version of your statement.

 

We appreciate your ongoing patience while we continue to work on resolving this issue. If you have additional questions or concern, leave me a comment below. I'll get back to you as soon as I can. Take care.

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