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heath2016man-gma
Level 1

Where is the gear icon on this app?

I can't find some of the icons when am using my phone
1 Comment 1
ChristineJoieR
QuickBooks Team

Where is the gear icon on this app?

Hi there, @heath2016man-gma. Let me help you locate the Gear icon on your QuickBooks Application.

 

The Gear icon looks like a wheel. This is a universal icon to represent the account or app settings. You can find the Gear (Settings) icon between Create (+) and Help (?) icons. This icon offers several tools that you can use to perform certain tasks in QuickBooks. It includes Settings, Tools, Company, and Lists options. 


Can you tell me which tools you want to use so that I can guide you through the rest of the process?


Alternatively, if the symbol is still invisible, let’s perform basic troubleshooting on your mobile app. Here’ how:

 

  1. Ensure the app is up-to-date.
  2. Log out log in in back to refresh the application.
  3. Restart/reboot your mobile device.
  4. Clear or refresh the app data.
  5. Uninstall and reinstall the app.


Hit reply if you need more assistance with your QuickBooks Online application. Have a great day!