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simon-happybean-
Level 1

Can someone please tell me how to get my banking details to appear on the app as well as the online page? It is online but not the app

 
3 Comments 3
SirielJeaB
QuickBooks Team

Can someone please tell me how to get my banking details to appear on the app as well as the online page? It is online but not the app

Hi Simon, thank you for contacting the Community forum. We understand that you are having some issues with the bank details in QuickBooks Online and we would like to help you resolve this concern to ensure that you can fully utilize the program's features.

 

It is important for our users to be able to efficiently access the latest data available in the system to ensure optimal usage of the program. If you are referring to bank transactions in your QBO app, you can easily refresh your data app to view the most up-to-date information. Allow us to guide you through the process:

 

iOS

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Please note that a message will appear cautioning you that it may take a few minutes to refresh the data.
  4. Tap Refresh to confirm.

Android

  1. Go to Menu ☰ then tap More Options ⋮.
  2. Tap Settings then Refresh Data.
  3. Tap YES to confirm.

 

In addition, you can make use of these articles for your reference in handling bank transactions in your QuickBooks Online account:

 

 

Please do not hesitate to reach out if you have any further questions about handling bank details or if you encounter any other challenges with QuickBooks. The Community is always ready to assist you, and we wish you success in your business endeavors. Have a great day, Simon!

simon-happybean-
Level 1

Can someone please tell me how to get my banking details to appear on the app as well as the online page? It is online but not the app

Hi thanks for your reply. I don’t have help and feedback on my app only help and this doesn’t give me the option to refresh or do anything else. Thanks 

MAnneJ
QuickBooks Team

Can someone please tell me how to get my banking details to appear on the app as well as the online page? It is online but not the app

I appreciate your time for taking the steps my colleague provided, Simon. Let me go over some details about refreshing your data in QuickBooks Online (QBO). 

 

You can update your data as long as you're connected to the internet. Doing so will refresh it to see the latest data in your QBO application.

 

Here's how: 

 

  1. Go to Settings.
  2. Tap General.
  3. Click iPhone Storage, then QuickBooks Online app.
  4. Tap Offload App.
  5. This action will help to free up storage space without deleting any of your app's documents and data.

 

After this, I suggest uninstalling and reinstalling the application to start fresh, then restart your device.

 

If the issue persists, I recommend contacting our Customer Support team for further assistance.

 

Additionally, you might want to visit this article and learn how to categorise transactions uploaded to QuickBooks Online: Categorise online bank transactions in QuickBooks Online.

 

I'm always up if you need additional assistance managing bank transactions in QBO. Kindly leave a comment and I'll keep an eye out for it. Have a wonderful day.