Changing Reply Email Destination from Company Email Address when Sending Quotes.

I appreciate you contacting the Community regarding modifying the email address when sending a Quote, GC101.

I've got the information you need to accomplish your goal today.

You can untick the Same as company email box and manually enter your workshop’s email address in the Customer-facing email section. This way, all responses will be sent directly to your workshop.

Here's how:

1. Go to the Settings icon and select Account and settings.
2. From the Company tab, click the Pencil icon for Contact info.
3. Untick the Same as company email box.
4. Then, enter your workshop email address in the Customer-facing email field.
5. Click on Save, then Done.

Here are resources you can check that provide details on managing email addresses in QBO:

• Change the email address your customers see in QuickBooks Online.
• Change your customer-facing email address.

In addition, I've added these links to help you personalise your sales forms:

• Import Custom Form Styles for Invoices or Estimates
• Customise Invoices, Quotes, and Sales Receipts in QuickBooks Online

If you have further questions about modifying emails or other concerns, please in the comments. I'm here to help you.

I have attached a screenshot for your reference. Currently, I'm only familiar with the email address listed under Account and settings > Contact info > Company email. Could you please confirm if there's an option to direct replies to different email addresses based on the department sending it, rather than to the Company email? Thank you!

Thank you for adding more details about your concern, GC101. We need to input the workshop's email address into the Customer-facing email field to ensure that responses are directed to that specific department.

You can personalize the sales templates and update the email address displayed, such as the user's email address when sending sales forms from QuickBooks. Keep in mind that you'll need to manually update the email address in the Customer-facing email field if you need to send different email information.

When you're ready, let's proceed to the Contact info section to update the email information. Here's how:

1. Navigate to the Gear icon in the upper right and choose Account and settings under Your Company.
2. On the Account and Settings screen, go to the Company menu on the left panel and click the Pencil icon for Contact info.
3. Enter your in the Customer-facing email field.
4. Click Save and Done to keep the changes.
   
   

You can explore this article to learn more about managing quotes and converting one into an invoice: Create and send quotes in QuickBooks Online.

I've gathered some resources some resources that you can use in the future. They cover topics about using your Gmail address to send invoices, and tracking customer payments:
 

• Use your Gmail address to send invoices in QuickBooks Online
• Record invoice payments in QuickBooks Online
  
  

Stay in touch if you have other sales or customer-related concerns and questions. The Community is always ready to provide the assistance you need.