I'm from South Africa. I have a Capitec Savings Account. this program doesn't support to link. sends me to the website. Tells me to download app. I have the app.Help?

Thank you for reaching out to the QuickBooks Community, charlenwill. Let me provide some troubleshooting steps to assist you in connecting your Capitec Savings account to QuickBooks.

Before we proceed, did you encounter any errors when attempting to link your bank account? Any additional information you can provide will help me identify if there's an issue related to your financial institution.

In the meantime, let's attempt to connect your bank using its URL. If you're unable to find your bank in the list of supported institutions, it's possible that it has been updated. If so, you can submit a request for this.

Here's how:

1. Go to the Banking page.
2. Enter Capitec Bank in the search box.
3. Copy and paste the new URL in the Bank web address (URL) field.
4. Hit Request.

If your bank is still nowhere to be found, you can try other listed versions of your bank's name. For the complete steps, follow this article: Find your bank or credit card account when you connect to online banking.

You'll want to consider manually uploading transactions into the program. Just make sure to review the file format and size to avoid any issues.

Once everything is set up, you may find these helpful resources for organizing your transactions seamlessly:

• Categorise and match online bank transactions in QBO
• Reconcile an account in QuickBooks Online

Feel free to reach out if you have any other questions or concerns besides linking your online banking. I'm here to help. Take care.

The last update on this issue from Support was:

Dear Renier,
 
I hope this email finds you well. We wanted to provide you with an update regarding the issue you reported with Capitec Bank error 192.
 
We understand that this issue has been causing you inconvenience, and we want to assure you that our Product Engineering Team is actively working on resolving it. They are dedicated to ensuring that the problem is addressed effectively and efficiently.

With the changes in the Bank where they’ve introduced QR Code which is currently not supported by our system, our Product Engineers are still working on to resolve this issue.
 
We are proactively following up with our engineering team to get the latest updates on the progress of this issue. Rest assured, we are committed to keeping you informed every step of the way.
  
Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work to resolve this issue. We will continue to keep you updated on our progress.
 
Thank you for your understanding and patience as we work towards resolving this matter.
 
Warmest Regards,
QuickBooks Online Success Team

This was back in October 2023. No new updates since.

Seems like there is no intention to solve this soon!

Thanks for letting us know about this, Renier. I'll provide an update on the Capitec Bank connectivity error in QuickBooks Online (QBO) to help with your financial data management.

Based on our records, the reported issue with Capitec Bank (error 192) was already tagged as closed. Since you're still experiencing the connectivity error, I recommend contacting our Customer Care team again to report this.

In the meantime, you can utilize the import CSV feature as a workaround to upload your transactions to QuickBooks.

Additionally, we encourage you to regularly reconcile (monthly) your accounts in QBO to effectively monitor your income and expenses.

We highly appreciate your patience regarding this matter. If there's anything else you need or you have other concerns about managing bank transactions in QBO, we in the Community are always ready to help.

Just to keep everyone updated. I contacted support today. 

Case 15100313121 is still experienced by all Capitec customers - Error 192 

"Capitec Bank - Personal Banking uses a security method that prevents us from adding it. Sign in to your bank's site, then try connecting again in a few hours. (192)"

I was issued a new case number 15111069571.

Kindly don't respond with that standard message to say that in the meantime we can upload via CSV answer, that is NOT a workable solution. We buy professional products like Quickbooks and expect them to work accordingly. Please escalate this matter and kindly get the problem resolved.