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Taylorshipley
Level 3

Invoiced in £ sterling but received in Euros to Euros account

If anyone could help me sort this out I would really appreciate it. 

I have sent an invoice to a customer for £10,000  but the customer has transferred Euros 12880 to our Euro's account.   How do I  mark it as paid and make the transactions balance out. 

 

Many thanks

Patricia 

2 Comments 2
MaryAnn_E
QuickBooks Team

Invoiced in £ sterling but received in Euros to Euros account

Hi @Taylorshipley,

 

It won't go through if you're using more than two currency in a single transaction. To receive the payment from the EUR currency, you’ll have to create a clearing account that has the Home Currency ZAR.

 

 First, create a bank deposit from your EUR Bank account.

  1. Click the +New icon.
  2. Select Bank Deposit and choose the account EUR bank.
  3. Received from GBP customer and hit Save and close.

Here’s how to add a clearing account. 

  1. Go to the Accounting menu.
  2. Select the Chart of Accounts and click the New button.
  3. Complete the Account details and choose ZAR as the currency of the account.
  4. Hit Save and Close.

 

Then go to the GBP Invoice and receive the payment using the clearing account. This will zero the balance to your clearing account.

 

You can also check this article for more details about using multi-currency in QuickBooks Online.

 

I'm here anytime you need assistance, just reply to the comment section below.

 

 

Fiat Lux - ASIA
Level 15

Invoiced in £ sterling but received in Euros to Euros account

As additional option for future reference, utilize this payment service for your multi currency transaction. You can receive in ZAR and your customer paid in their local curency.

https://veem.grsm.io/veems

 

Hope it helps.