Showing results for 
Search instead for 
Did you mean: 
NEW Connect to DBS IDEAL direct bank feeds Click here
Level 1

Missing Bank Transactions

I've got 3 bank accounts linked to my QuickBooks.  After a date (looks to be mid October) there are no more transactions available.

I've tried to relink my accounts, but QB recognises them as already linked.  I've tried updating the transactions, but it doesn't display any transactions after the mid October date.


I didn't know if unlinking and relinking would cause all my previous links to be dropped, so I didn't want to do that.  I've no idea how to progress this and I've got a VAT return to submit over the Christmas period.  Any idea as to how I get this resolved?



2 Comments 2
QuickBooks Team

Missing Bank Transactions

We appreciate you reaching out here in the Community. We'll provide information to help you get through this to get your bank transactions inside QuickBooks Online (QBO).


Since you're unable to retrieve those transactions inside QBO, you can login to your bank's website and download the transactions you need and then have it imported inside your company file. These are the steps:


  1. Sign in to your bank or credit card's website.
  2. Follow the instructions on how to download CSV files of your transactions to your computer. Every financial institution has different steps.
  3. Make sure the date range for the download begins at least one day before your oldest transaction.
  4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.


For more details, feel free to check this page: Manually upload transactions into QuickBooks Online.


If your bank doesn't provide CSV or QBO format and only gives you PDF or Docs format. You can use a third-party application to convert them to a specific file format the program accepts. Feel free to visit our app store:


Once you've got the files, you may want to check this article to help you ensure it meets the requirements QBO needs when importing bank transactions: Format CSV files in Excel to get bank transactions into QuickBooks.


Furthermore, here are some articles to help you manage bank transactions, handle tax payments, and reconcile an account inside QBO:



We'll be here to help you if you need further assistance managing bank transactions inside the program. Feel free to post a question so we can respond. Merry Christmas, and have a good one.

Level 11

Missing Bank Transactions


You can use one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.