QuickBooks Online recently updated its invoice layout to improve your workflow. If you need to send invoices via WhatsApp, we can revert to the previous layout that includes this feature, Waterboy.
Here's how to switch back from the old version:
- Click on the +New button, then choose Invoice.
- In the upper right corner, select Old layout.

To help improve the new layout and potentially restore or enhance this feature in future updates, I recommend submitting feedback directly to our product development team:
- On the Invoice page, select Feedback.
- Enter your comments or product suggestions.
- Once done, click Submit feedback.

Additionally, you can refer to this article on personalizing and adding specific information to your sales forms: Customise invoices, quotes, and sales receipts in QuickBooks Online.
Please know that you're always welcome to reach out if you have further inquiries about managing your sales transactions in QBO. We're always willing to assist you.