Hi there, @VdPSAR. I'll help you update your journal entry and post it to the correct account.
The account that affects the customer's balance is Accounts Receivable (A/R). When entering it and choosing the customer in the journal entry, this impacts the customer's balance. Refer to this article for more info: How to enter outstanding balances for customers and suppliers.
Let's make sure you have saved the transaction successfully by running the Journal report. This report allows you to view all the entries and the ones you created manually.
Here's how:
- Go to the Reports menu.
- Enter Journal in the search field and select it.
- Click the Customize button.
- Modify the reporting period.
- Under the Filter section, select Journal Entry from the Transaction Type dropdown.
- Click Run report.
- Look for the transaction you created and click it to view the information.
- You can edit and move it to another A/R account if necessary.
- Click Save and close.
- Click Yes to confirm.
There are also several reports you can view information about your business and employees. Refer to this article for more info: Run reports.
I'm also adding these articles to learn more about recording journal entries, as well as managing your Chart of Accounts:
I'm always here if you need further assistance with managing your transactions. It's my pleasure to help. Have a good one.
