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Adelange
Level 1
posted
‎January 26, 2021 12:18 AM
last updated ‎January 26, 2021 1:37 AM

Michael Dado will call you.I am still waiting 24 Hours after scheduled time SHOCKING SERVICE

Hi Andre du Plessis,

Your QuickBooks Online Phone Support with Michael Dado at 09:45 (Central Africa Time) on Monday, January 25, 2021 is scheduled.

 

Our expert team can walk you through account set up, answer your questions and show you tips and tricks to get the most out of QuickBooks Online.

4. Received the following reminder at 6.45am :

Hi Andre du Plessis,

This is a friendly reminder that your QuickBooks Online Phone Support with Michael Dado from QuickBooks Online is at 09:45 (Central Africa Time) on Monday, January 25, 2021.

 

Michael Dado will call you. We recommend that you're in front of your computer and logged in to QuickBooks Online.

 

If you're unable to attend, please cancel or reschedule.

It is now 10.25 and I have still not heard from anyone from your company.

 

To say that the service is shocking is an understatement to say the least. 

Please can someone actually take the time to phone me in order for us to get the assistance promised by your company

 

Regards

 

Andre du Plessis

Tropicalbeach Guest House

[removed]

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3 Comments 3
AlexV
QuickBooks Team
QuickBooks Team
‎January 26, 2021 02:59 AM

Michael Dado will call you.I am still waiting 24 Hours after scheduled time SHOCKING SERVICE

This isn't what we want you to experience, @Adelange!

 

As much as I want to give you a call, QuickBooks Community has limited tools. It's best to reach out to our Support Team again so they'll be able to further assist you with any concerns you may have.

  1. Click the Help icon, then the Contact Us button.
  2. Enter a short description of the issue in the What can we help you with box.
  3. Proceed with the Let's talk button.
  4. Choose how you want to connect with them.

Also, you can leave a reply to this post with additional details. QuickBooks Community is available 24/7 to help you.

Reply
ShadabAslam
Level 1
‎April 06, 2021 02:02 AM

Michael Dado will call you.I am still waiting 24 Hours after scheduled time SHOCKING SERVICE

Hi Alex, I have also faced same problem. We schedule call back and got confirmation email but already 2 days passed and no one called us. Even I have made another call back and that also one day passed. Can you help us

Reply
IamjuViel
QuickBooks Team
QuickBooks Team
‎April 06, 2021 02:45 AM

Michael Dado will call you.I am still waiting 24 Hours after scheduled time SHOCKING SERVICE

Hello, @ShadabAslam.

 

Making sure that we are able to address your concerns in a timely manner is our priority. That being said, we've streamline the process on how you can speak with our live representatives. You can schedule a callback through the Help icon. I can guide you on how to do it.

 

Before anything else, can you share with us more details about your concern? My colleagues and I can chip in ideas on how you can maximize the use of QuickBooks in managing your business information and finances.

 

On the other hand, you can follow the steps below on how to contact us.  

  1. Hover to the Help icon.
  2. Click the Contact Us icon.
  3. Enter a keyword about your request in the What can we help you with? box.
  4. Select Continue.
  5. Choose how'd you like to contact us:
    • Send a message 
    • Get a callback undefined

We appreciate your patience while we work on resolving this unexpected behavior. Keep us posted on how your call goes by leaving a comment below. I'm always here to help.

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