Quickbooks subscription renewal

Hi there, @Accounts SA.

I can see how long you'll be waiting to get your new card. You can pay for your subscription with Visa, Mastercard, American Express, or Discover Card. Here’s how.

1. Log in as the Master or Company Admin.
2. Go to Settings ⚙, then click Account and Settings.
3. Select Billing Subscription.
4. Click Edit ✎ beside your payment method.
5. Update your credit card info.
6. Ensure the address in QuickBooks is the same as the one on your credit card statement.
7. Once done, select Confirm card or Save.

To know more details about this, you may check out this article: Update your billing and subscription info in QuickBooks Online.

Please don't hesitate to tag my name in the comment section if you have other questions or concerns. I'd be happy to answer them for you. Take care.

Hello @MarsStephanieL ,

Will the payment can be paid through net banking or via any process, as we don't have any other card right now. Please suggest us.

Thanks for getting back to us, @Accounts SA.

At this time, the system only supports debit and credit cards for a subscription payment. You can renew your subscription using an active card, and this can be done using a web browser.

However, to retain your account, I suggest contacting our Customer Care Team. They have the tools to check on your account and can provide further advice regarding this matter.

Here's how you can reach them:

1. Click on Help at the top.
2. Press on Contact Us.
3. Enter a brief description of your concern in the What can we help you with? box.
4. Hit on Let's talk.
5. Select on Start a chat.

Know that you can always check out the link shared by my peer above to help you with updating your billing details.

Please keep me posted if you have any other follow-up questions, I'm always here to answer it for you.

Hello @BettyJaneB,

I have gone through the same procedure but whenever I am selecting the 'lets talk' option it is redirecting me to another web page but no one is there to answer my questions, I waited for 1 hour and I got frustrated with that process. Is there any way to contact support guys other than this option?

Thanks for getting back to us, @Accounts SA, and for going through the steps shared by my colleague above.

Allow me to add some information about contacting our Support team. Generally, clicking the Let’s talk button will route you to the Choose a way to connect with us section within your QuickBooks Online (QBO) account.

From there, you can choose either Post a question or Start a chat as shown from the image above. Since you’ve mentioned it, it’s very unusual to be redirected to another web page. Nonetheless, I got a few steps we can perform to isolate this issue. 

I recommend accessing your QBO account on a private or incognito window and contact our Support from there. Cache stored for some time causes unusual behavior to the browser and can affect your QBO performance. Thus, accessing it on a private window helps us determine if this issue is caused by it. Here’s how to open a private window:

• Google Chrome browser: Ctrl + Shift + N
• Mozilla Firefox browser: Ctrl + Shift + P
• Safari browser: Command + Option + P 

If you’re able to contact them through a private window, then we’ll have to delete your regular browser’s cache. This will delete all stored data and make your browser to function efficiently. If the issue persists, try using other browsers. This way, we can check if this is a browser integrated issue.

If the same thing happen, you can try contact them by going through this link: https://help.quickbooks.intuit.com/en/contact

Furthermore, I’m adding this article that you can use for future reference: Update your billing and subscription info in QuickBooks Online. This can walk you through the steps on how to update your card information or make some changes to your account.

In case you have other questions about renewing your account, please don’t hesitate to get back to me. I’d be more than happy to help you. As always, keep safe and take care.

Hello Team,

Whenever I am updating the card it is showing me an error message 'Error code:-81624'. What does it mean, whether it is not accepting the card or card is not valid. Please suggest me. 

I appreciate you for the update and screenshot above, @Accounts SA. 

The error code -81624 means the payment authorization failed when updating your credit card information in QuickBooks Online (QBO). This may be because of an invalid address or the details you've entered isn't match with your financial institution. With this, you just need to make sure all the details are correct. In case everything is right, then I'd recommend contacting your credit card provider to verify your account.

Once verified, you can update your payment information for your QBO subscription again.

In case the issue persists, I'd recommend contacting our Customer Care team. They can securely pull up your account, identify the cause of the problem, and walk you through to successfully execute the process.

In the meantime, I'm adding this article to further guide you in effectively managing your business using QBO: Help Articles. It includes topics about VAT, banking, customers and income, and suppliers and expenses to name a few.

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your QBO subscription. I'm just around to help. Take care always.

Hi @Rea_M,

We got a message from our credit card provider that amounts are deducted three times R472.65, R472.65 and 154.98. Could you please confirm if I have entered the wrong details or the wrong address how would the amounts get deducted?

If that was deducted by mistake, how many days it will take to refund the amount in my account.

And in the payment history of Quickbooks online there were no such transactions recorded. Please clarify.

Thanks.

I appreciate you coming here for support, Accounts SA.

Let's break your question down a bit so we can make sure we are covering everything. In terms of the refund process has a 7-10 business day turn around time. 

On the other note, the best way to confirm the details and the reason why there are deductions is to contact our QuickBooks Care Support. This is because the process requires the gathering of sensitive information and needs to be conducted in a secure environment. You can refer to BettyJaneB's instructions above on how to contact us.

You can also check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Get back to me if you need more help with this or other questions. I'm always around to assist you. Take care and have a good one.