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Powerscore
Level 1
posted
‎September 16, 2024 12:02 PM
last updated ‎September 16, 2024 12:02 PM

Re-activating QB Desktop Premiere 2019 South Africa

I need to reactivate my QB Desktop Premiere 2019. I have spoken to all chatting agents, none could help me out and they kept redirecting me to each other for hours, it was very unprofessional. It seems that there is no longer a support chat for the Global version of QB Desktop. Even in this community post itself, I can't specify QB Desktop as the product in question.

I have my license number, I just need to get a verification number through an agent to reactivate the license. 

Is there any way to make this work out?

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4 Comments 4
JorgetteG
QuickBooks Team
QuickBooks Team
‎September 16, 2024 01:30 PM

Re-activating QB Desktop Premiere 2019 South Africa

Welcome to the Community, Powercore.

 

We appreciate your efforts in registering your QuickBooks and contacting our Support teams. Let me provide you with some information regarding the issue you're currently facing.

 

QuickBooks Desktop 2019 is no longer supported. Also, we have discontinued QuickBooks Desktop products in South Africa. As a result, our Support teams will be unable to provide assistance with reactivating your QuickBooks Desktop.

 

In light of this, you may consider transitioning to QuickBooks Online (QBO). It offers many benefits, such as accessing your financial data from anywhere with an internet connection, providing flexibility and convenience. You may explore QBO through our complimentary 30-day trial to assess if it suits your needs.

 

If you are considering migrating from QuickBooks Desktop to QuickBooks Online (QBO), you can refer to the following article for guidance:

 

 

Please know that you can always drop by here in the Community whenever you have further concerns, we're always here to help you.

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Powerscore
Level 1
‎September 16, 2024 01:44 PM

Re-activating QB Desktop Premiere 2019 South Africa

Hi Jorgette,

 

Thank you for your response. I understand now that it has been discontinued.

 

I have got another question regarding this then. Does this discontinuation mean the loss of the value of my purchase permanently? Or is there perhaps some kind of a compensation, discount, or free migration to other versions of the software. It is a bit of a financial loss to purchase another license when I already have 3 licenses of this version and it got discontinued. 

 

Thanks in advance.

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AbegailS_
QuickBooks Team
QuickBooks Team
‎September 16, 2024 03:21 PM

Re-activating QB Desktop Premiere 2019 South Africa

Hello there, @Powerscore .

 

I understand your concerns regarding the discontinuation of support for your QuickBooks Desktop Premier 2019 in South Africa. I'll share more details. 

 

The discontinuation means that the software will no longer receive updates or support, but it does not necessarily equate to a complete loss of value. You can still use the software, but it may not be compatible with newer features or integrations.

 

If upgrading is financially challenging, consider looking into third-party solutions or alternatives that might better fit your needs without requiring a full purchase.


Know that we're always here if you have follow up questions.

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On Beta
Level 6
‎September 17, 2024 12:25 AM

Re-activating QB Desktop Premiere 2019 South Africa

@Powerscore 

They won't bother to provide the activation code. You can use the trial version as a workaround.

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