Urgent need for financial reports for SARS audit

Hello ITAG. I can explain in detail what happens to your data after cancelation.

In QuickBooks Online, we retain your data for a period of one year. This allows you to resume your activities from where you left off if you choose to return. Throughout this duration, the file will be accessible only in a read-only format unless you opt to resubscribe or reactivate your account. After one year, the data will be permanently deleted. 

It is essential to note that we consistently recommend exporting or printing the data before proceeding with cancellation. For details regarding the status of your account following cancellation, please refer to this article: What happens to my QuickBooks Online data after I cancel? 

I have attached several informative articles to give you a more comprehensive understanding of how to export your QBO reports and lists:

• Export your reports to Excel from QBO
• Export reports, lists, and other data from QBO
  
   

Please reply to this conversation for any additional concerns or inquiries regarding your file in QBO. Your experience and feedback are important to us.

Thank you for your reply, so this means I will NEVER be able to retrieve reports for 2020 to 2022? Surely there must be a way of getting this information? Legally we are to keep record of our report for up to 10 years? 

Hello there, ITAG. I'm here to connect you with the team that can assist you in retrieving the financial reports you need from your deactivated account.

As mentioned by my colleague, your data will be deleted 365 days after canceling your subscription. That said, you can consider contacting our support team to request the retrieval of any necessary reports. They have the tools and expertise to help you further and provide a resolution.

Since your account is already deactivated, please use this chat link to reach out to our support outside of QuickBooks, offering you a convenient way to get assistance whenever you need it. Moreover, please refer to this article for their support hours: How and when can I contact QuickBooks Online support?

Additionally, you can refer to these articles to get an overview about exporting your data from QuickBooks:

• Export your reports to Excel from QBO
• Export reports, lists, and other data from QBO
   

Let us know if you have other concerns with your financial reports in QBO. We're here to help you in any way we can.

Thank you for your response, I am however not able to log in, Prompts me with message below:

Manage your data & subscription

It’s been over a year since your subscription ended, so your complimentary period to view your data in QuickBooks is over. You can view your data and pick up where you left off any time when you resubscribe below.

Company ID
[removed by a moderator]

QuickBooks Essentials
CANCELLEDON09/07/2022
You have access to data and reporting until one year. You can resubscribe to pick up where you left off if you decide to come back.

Is there another way of contacting the relevant team, please? 

Thanks 

Christine 

Hi there, ITAG. I understand how important it is to access your QuickBooks Online data. I'll share some insights to clear up any confusion.

Once you cancel your QuickBooks Online subscription, you'll have read-only access to your data for one year from the cancellation date. This means you can still view your data, but you won't be able to make any changes and you'll need to resubscribe within that timeframe . After that, your data will no longer be available.

However, if you'd still want to talk to our Support Team, you can use this link to reach them: Contact Us.

If you still have other concern or follow-up questions about QuickBooks Online, you can post them by click the Reply button below. Have a great day!