I cannot select a first month of the financial year. The settings page is overwritten by a user detail request that do not accept the detail requested.

Barrydup · ‎May 25, 2023

Bryan_M · ‎May 25, 2023

Good day! Barry.

This type of QuickBooks behavior occurs when large data in the cache is present. Thus, I recommended using a private browser and clearing the cache. This will verify if this is a browser-related issue.

You can use these keyboard shortcuts, depending on your browser, to launch a private window:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + N
Safari: press Command + Shift +N

Then go back to selecting the first of the financial year. If it works, return to your regular browsing and clear the cache. If this doesn't work, try using another supported browser to know the cause of this product behavior.

Would you also mind sharing the exact error message prompted on your screen? This will help us look into the root cause of the issue.

You can always find me here if you have other questions. Wishing you a good one.

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I cannot select a first month of the financial year. The settings page is overwritten by a user detail request that do not accept the detail requested.

I cannot select a first month of the financial year. The settings page is overwritten by a user detail request that do not accept the detail requested.