Let me share this overview I have about the customer statements,@johan3.
To show the credit balance on the customer statement, make sure to select the Balance Forward statement type. I’ll provide you the steps on how to perform this.
If you're trying to correct an opening balance for a reconciled account, you can visit this article here: Customize and view customer statements.
If you have any other questions, please reply to the thread in the comment section. We’re here to help you. Take care.
Hi there, @johan3.
Let's perform some browser troubleshooting steps so we can determine if this is web related issue.
You can try use incognito window, this mode prevent browsing history from being stored.
Here are the keyboard shortcuts:
If it works, we'll have to go back to your regular browser and clear the cache to free up storage space and boost your operating system performance.
Alternately, you can use other supported browsers.
This will helps you get back on the right track. Please let me know if you have other questions. I'm here to help you.