We're pleased to have you here today, @VdPSAR.
Please know we recognize the urgency of this matter and that this isn't what we want you to experience when using QuickBooks Online (QBO) and running management reports. It may have something to do with your browser as it collates temporary internet files that affect your experience when browsing the program. Let's rule out the possibility of being in this situation so we can perform some basic troubleshooting. You'll want to access your account in an incognito or private browser. You can use these shortcut keys:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to access and print the management report and choose year to date. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also use other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.
We'd also recommend contacting our Customer Care Team if you're still unable to get an accurate result. This way, they can access your account in a secure environment to conduct further investigations to determine the root cause of the problem. See this page for more information: How and when can I contact QuickBooks Online support?
In addition, here are some articles to help you add more details to your data, and scheduled memorised reports for emailing inside QBO:
@VdPSAR, please let us know how it goes. We've got your back. We'll be here to help you again anytime. Stay safe, and have a good one!
