I appreciate you taking the time to follow up on this matter, McConn1. I'll direct you to the appropriate support team to help you reconnect your AIB bank account.
To start, have you followed the troubleshooting steps mentioned above? If you and the issue persists, I recommend contacting our Support Team. They have the expertise and tools to initiate a screen-sharing session, review your account, and investigate the root cause of the problem. Here's how:
- Log in to your QBO account.
- Click (?) Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Type a summary of your concern and click Continue.
- Choose a way to connect with us: select Start a Chat or Get a Callback.
In the meantime, you can manually upload your bank transactions using a CSV file. Once the transactions download from your bank feeds, remember to exclude them to avoid duplicates.
Furthermore, I've added an article that helps you ensure your QBO accounts match your bank and credit card statements: Reconciliation Workflow.
Please keep me posted on your progress in this banking issue. Should any additional questions arise, please don’t hesitate to reach out. We're always here to help.
