Thanks for coming back for more support, @Andre Nieuwstadt. I understand the need to resolve this issue right away. 

As much as I'd love to check your account information to review your banking information, we need to pull it up securely so we can check and identify what's causing this to happen.

Hence, we recommend you contact our Customer Care team again and request to re-open or submit another investigation for your bank. 

Should you have additional or follow-up questions, feel free to visit and I'm always here to provide my utmost support. Take care!