Thank you for sharing your banking concerns in QuickBooks @Michelle346.
I understand how it feels when you encounter the same issue even after performing the suggested solutions. Let me make it up to you and run through some additional fixes.
Bank error 102 usually means there may be a problem on your bank's end. Their website may be undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. Here's what to do to fix the error.
First, manually update your bank connection.
- Sign in to QuickBooks Online.
- Go to the Banking menu or Transactions menu.
- Click Update.
If you're still getting the same result, check the bank and credit card's website to make sure everything is working on their end.
- Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
- Look for any messages, notifications, or alerts. These should tell you if something isn't working.
- Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.
If everything is fine on your bank's end, I'd recommend reaching out to our QuickBooks Online Support. They can check your account and trace where might this issue is steaming from.
In the meantime, you can manually import bank transactions using the CSV file.
Once they are in QuickBooks, it's time to match and categorise them. The transactions go into your accounts after you review them.
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great weekend.
