Recognizing the urgency of this situation, Sarah, let me route you in the right direction of support channel to address these concerns.
I recommend contacting our live payroll support team directly. They can look into this and determine the cause of the error. They can assist you in resolving it, ensuring timely processing of your client's payroll.
I'll show you how you can reach them:
- Go to the Help icon.
- Select the Search tab and hit Contact Us.
- Click the Ask about something else tab.
- Key in your concern and hit Continue.
- Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
Check out their support hours to determine availability.
Here are additional articles you can read to learn more about matching journal entries with your bank account and streamlining your payroll processing:
Our dedicated customer service team stands ready to assist you every step of the way. If you have additional questions about payroll processing, share them with me by commenting below.
