Quickbooks asking for government ID !

ixda · ‎October 03, 2023

I've been using QuickBooks Online for 6 years. Last week, I couldn't log into my company account. I chatted with support, who told me that my account had been flagged and locked for "security reasons." They transferred me to the verification team, who asked me to send a government ID via an unsecured Google Form. I asked for the specific reason for the lock, but they refused to provide an answer.

This's nonsense. I am using QuickBooks Online for accounting purposes, not financial transactions or payment gateway. It's unreasonable and unnecessary for you to ask for sensitive government documents!

Nicole_N · ‎October 03, 2023

Hi there, @ixda. I understand that you may feel confused about the request for sensitive information while trying to resolve your sign-in issue. However, there's nothing to worry about since this is part of the process of recovering your account.

Please be assured that the request for a government ID is solely for the purpose of verifying your identity and ensuring the security of your account. As part of our commitment to protecting our customer's information, we have implemented strict security measures to prevent unauthorized access or any potential fraudulent activities.

That said, I recommend reaching out to our Support team again. They can give you the link to modify your account information and recover your locked account.

I've added this article to learn different ways to fix sign-in issues in your QuickBooks account: Recover your Intuit Account if you can’t sign in.

If you have other QuickBooks concerns, please don't hesitate to reach back. We are here to assist you and address any issues you may have in every way we can.