Hi there, aatomzresearch-o.
I can see how important it is for your business to be able to use QuickBooks Online (QBO) smoothly. This allows you to keep track of the transactions and perform other accounting activities.
We’ll have to run some basic troubleshooting steps to move past the issue. I’m here to help and guide you through the process.
Let's test if the browser's cache is full, as this can frequently create issues and prevent webpages from loading properly. Then check your subscription status from there.
The process differs depending on the browser you’re using. Follow the steps below on how to bring up one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If the read-only status no longer shows up, shift back to your regular browser to clear the cache. Performing this process allows the data to reset and log you out of any webpage. If the issue persists, log in to your company using a supported browser.
If you continue to get the same result, I recommend contacting our QBO Care Team again. They have extra tools to determine the cause of the read-only status of your account. Our specialists will explain in detail why you’re having issues after paying a one-year payment for the subscription.
Also, this reference contains topics that will help efficiently manage any account-related concerns. Choose the link for the article to see the complete details of the article: QBO self-help guide.
Stay in touch if you have other subscription concerns or questions. I’m always ready to lend a helping hand. Have a good one.
