cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
ankit33
Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

This is so frustrating. Kotak is not syncing since last 4 months. What are the engineers at QB doing ? Pure lack of agility in product enhancement or customer satisfaction. I am cancelling the subscription. Things like ZohoBooks were much smoother. 

Anuagsigh
Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hello,

 

This method is not working.

I have 16 entity in quickbook and most of kotak bank we used and i have passed manually entry since May'2020.

 

I am doing manually entry in quickbooks & no one reply my mail from your team.

Could you please help me out this issue

MaryAnn_E
QuickBooks Team

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hi there, @Anuagsigh.

 

I appreciate you performing the workaround. You can use Web Connect to bring the bank transactions easily into QuickBooks Online. 

 

Though, we can get your transactions by clicking the Update button on the Banking page up to three times. Doing it helps to refresh the connectivity between your bank's website into QuickBooks. Here's how:

 

  1. Log in to your financial institution. 
  2. Download the transactions using the CSV file format. Once done, save it to your desktop or anywhere on your computer, where you can easily find it.
  3. Then, sign in to your QBO account. Within the Banking page, click the File upload button.
  4. Click Browse and select the file you've saved. Then, Next.
  5. Follow the on-screen instruction to complete the process.

 

 

For more information about handling bank transactions in QBO, please refer to this article: Categorise and match online bank transactions.

 

 

If the issue persists while uploading your bank transactions, I’d recommend contacting our Customer Care Team. They also have the tools to pull up your account in a secure environment and further investigate this issue.

 

 

Let me guide you with the steps.

 

  1. Click on this link: https://app.qbo.intuit.com/app/homepage.
  2. Go to the Help menu.
  3. Click Contact Us.
  4. Enter the summary of your concern in the dialogue box, then click Continue.
  5. Select Start messaging.
  6. You can also speak to one of our representatives by clicking the Get a callback button. 

 

To ensure that you'll be assisted on time, please check out our support hours.

 

You can always reach out to us again if you need help in managing your QuickBooks data.

Jai Vaswani
Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hey

 

has this issue been resolved?

AlexV
QuickBooks Team

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hi Jai Vaswani!

 

Thanks for joining us here! Let me share some details about Kotak Bank.

 

Recently, Kotak Bank made an update with their website. The bank uses Google reCAPTCHA v3 authentication that unable our system to log in to their website. While our engineers are still working to re-establish the connection, you'll want to manually upload transactions into QuickBooks Online.

 

If you previously contacted our Support Team regarding this issue, you'll be notified via email once everything has been resolved.

 

After you successfully imported the transactions, here's how to categorise and match them.

 

Reply again if you need more help. Take care!

RohitJain
Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

QB has abandoned many of us after we built us ecosystem around QB and abandoned Tally.

The major pain point today is Broken integration with Kotak

- Manual transaction is not an option. The thread started in Jul2020, its May 2021 and there is still no fix.

 

pathik
Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

It is crazy how a supposedly professional company can get away with this! I have tweeted about this issue on Twitter. Anyone who is interested in getting more eyeballs on this issue, I would strongly recommend retweeting my tweet.

 

Link to tweet

GK21
Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hi QB Team,

 

Wouldn't it be better if you removed KOTAK Bank from your list of options, that way we(affected) customers can know that QB doesn't support KOTAK integration, instead of you confusing us and wasting everyones time. Every time an issue is raised, your team provides a workaround instead of resolving the issue. The fact that you have taken almost 1 year to figure out that Google re-Captcha was the problem and you not giving us an ETA for resolution even now is worrisome.

 

Would request you to expedite fixing this bug, and until then please remove KOTAK Bank from the list of options. 

 

-G

RohitJain
Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Quickbooks Team

I concur with others, please remove Kotak from your list if it cannot work. Request you to kindly publish list of Banks that work with QB so that we can consider them

RohitJain
Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Leaving quickbooks is not a simple decision, most of us cannot leave the ecosystem we used for years. But yes if the way things are happening at QB I am sure I will be pushed to return to Tally one day. I am on the verge. They simply do not listen

hodgey
Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Any update? Seems QB happy to take our money but not provide what we are paying for - 

MaryLandT
Moderator

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Let me provide an update about online banking for Katak Mahinda Bank, hodgey.

 

You're unable to connect Katak Mahinda Bank to QuickBooks after they have added a security service to their website. This is due to fraud and abuse, that's why they aren't ready to white-list QuickBooks Online IP address for Google-captcha authentication.

 

For now, you can download transactions from the bank using a CSV file. Check out this link to how to check the template: Format CSV files in Excel to get bank transactions into QuickBooks.

 

Once the file is ready, you can manually import it to QuickBooks.

 

You need to perform the manual upload until Kotak Mahinda Bank white-lists the QuickBooks Online IP address. No worries, our Engineering Team is working closely with your bank to re-establish the connection and to get things back to normal.

 

I'm adding these articles if you need a reference in reviewing your transactions and reconciling your account:

 

 

Stay in touch with me if there's anything else I can help manage your online banking issues. I'll be right here to provide the information that you need.

RD-CS
Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Dear QuickBooks Team,

 

When is this support expected?

JenoP
Moderator

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Adding Kotak in QuickBooks is still not possible at the moment, RD-CS.

 

We've been informed by our data provider that this financial institution is currently blocking our data integration requests. 

 

QucikBooks offers another option to bring the transactions into the program. You can import your banking transactions using a CSV file so you can categorize them. You can still use these articles for guidance and references:

 

 

Just to add extra references when working with your banking transactions, allow me to share these with you:

 

 

Please know that you can always get back here and ask more questions if you need anything else.