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Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

 
27 Comments
Moderator

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hello,

 

Could you please try logging out and then logging back in after clearing cookies? Logging in using an incognito tab is also an option. Please try these and let me know if you're facing the same issue.

 

I'll help you out.

Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

I had the same issue since last few days. Spoke with Quickbooks support and they confirmed that Kotak Bank accounts are not syncing because apparently Kotak bank has blocked Quickbooks from accessing the bank feed. No ETA or any idea when this issue can be resolved. It is a major bummer and I will be canceling my subscription if this issue is not resolved in a few weeks.

Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Thank you for the update. I will be doing the same. I already have this issue for SBI Card and now Kotak too. This is unacceptable.

Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

yeah same issue at my end too. Both kotak bank services and quickbooks bank integration are such a pain and wasting a lot of time

Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

I am also facing the same problem since june 2020.

 

I am not sure when this issue is going to resolve.

 

Regards,

Ashish

QuickBooks Team

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hello there, @ashish0072.

 

It's my pleasure to help connect your new bank account to QuickBooks Online (QBO). 

 

As of now, you need to try reconnecting your account using a private browser to help us determine if this is a browser-related issue. To open access QuickBooks using a private browser.

 

Here are the shortcut keys:

  • Chrome: Press Ctrl Shift N
  • Mozilla Firefox: Press Ctrl Shift P
  • Internet Explorer: Press Ctrl Shift P
  • Safari: Press Command Shift 

If you're able to connect your bank account using a private browser, you may need to clear the cache of the regular browser you're using. Clearing it will refresh the system, and you'll be able to work with clean trash. However, if the issue persists, try using other supported browsers.   

 

If you get the same result after the troubleshooting steps above, I'd recommend contacting our Phone Support Team. They have more resources available to investigate this issue further.

 

I've also added these articles for more information when connecting your bank account:

Should you have follow-up questions, don't hesitate to leave a comment below. I'd be glad to help you out.

Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Please read the posts by multiple users in this thread. This is NOT a browser issue. This is an issue with Quickbooks. I already mentioned speaking with Quickbooks Support on this issue and was told (over 6 weeks ago) that it was an issue and they "did not know" how long it will take to fix the issue! Never expected Quickbooks support to be so unprofessional.

QuickBooks Team

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hello there, pathik.

 

I understand that you need to get rid of this banking issue. Let me share more details on how we can fix this.

 

You'll want to check with Kotak bank first to see if they have any system maintenance. That's one of the reasons why we experience connection issues.

 

Also, we can manually update your banking tab to refresh the connection and help resolve this error.

  1. Go to the Banking tab and select Banking.
  2. Click the Update button.

I know that you already contacted our Support. If you're still experiencing this issue, I suggest reaching out to them again so they can further investigate this with our engineers. They can check also if there's an update since you've already reported this. 

 

As a workaround, you can manually upload transactions into QuickBooks Online. I've added another article for more details on what to do if you see a bank error or bank transactions won’t download.

 

Leave a comment again if you have more questions. Wishing you all the best and stay safe!

Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Alex,

Look at the attached screenshot. This has been officially confirmed by Quickbooks as an issue that needs to be fixed by Quickbooks. It has been about 5-6 weeks since this issue was encountered/reported and still has not been fixed.

QuickBooks Team

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Thank you for the screenshot added, @pathik.

 

The investigation with Kotak bank was already tagged as closed and resolved. Since you're still getting the same issue, I recommend reaching out to our Support Team. This way, a representative can check and re-investigation this more closely.

 

Once there's an open investigation created, they'll also add your account to the list of affected users and will automatically receive email notification of the latest updates. 

To contact support:

 

  1. Open this link: https://help.quickbooks.intuit.com/en_IN/contact.
  2. Click on Banking, then Connect bank account.
  3. Choose a way to connect with support under the Here's how to connect with a QuickBooks expert about "B ..." section.

At this time, you can temporarily bring your bank transactions to QuickBooks by preparing an Excel CSV file, then upload it to QBO manually.

 

As always, feel free to read our help articles in case you need additional reference while working with your bank or QuickBooks in the future.

 

You can always visit us here if you have any other concerns. I'm here to help. Keep safe, @pathik!

Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Thanks Angelyn. I just tried connecting my Kotak account again and it still doesn't work. Screenshot attached. I will contact Support and see what they have to say about this.

QuickBooks Team

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

I thank you for the screenshot you've shared, @pathik.

 

I'm here to share additional information to resolve the connectivity error you've received.

 

Error 105 is a common banking problem that's encountered when QuickBooks Online is unable to connect with your bank's website. It's possible the financial institution's online site is currently down for maintenance or experiencing some other type of issue.

  1. Log in to your bank’s website outside QuickBooks.
  2. Review your posted transactions and check for any connectivity error notifications.
  3. Once completed, log in your QuickBooks Online account.
  4. Let’s perform a manual update on your connected bank account.
  5. Go to the Transactions menu.
  6. Choose the Banking tab.
  7. Click the Update button.

 

If the issue persists, you can perform the same troubleshooting steps with at least 2 or 3 hours intervals.

 

If you're still unable to receive updates, you can log in to your bank’s website and download an updated list of your transactions and upload them to QuickBooks Online via the WebConnect feature. You can refer to these articles for more detailed instructions:

Don’t hesitate to leave a comment below if you have other questions about receiving automatic bank updates. I’m always here to help.

Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

This is NOT a problem on the bank side. Please read the entire thread for the context! I have manually confirmed by logging into bank account multiple times since last 2 days. This is an issue on Quickbooks side. This is NOT a user-error or bank-error. 

Moderator

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

I appreciate the clarifications you've added, pathik.

 

I'm determined to help you get this done so you're able to work with your Kotact bank again. In order to achieve this, I suggest you get in touch with our QuickBooks Care Support.

 

Since you've tried all the suggestion shared by my colleagues above, it would be best to contact us for further investigation. They have the necessary tools to identify the cause of this connectivity issue with the Kotact bank.

 

For the steps on how to reach us, you can refer to Angelyn_T's answer above. Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Get back to me if there's anything I can help you with. I'd be happy to assist you further. Enjoy the rest of the day.

Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Pls dont suggest workaround and other simple soluyions.....you need to check with kotak if they are open to quickbooks and confirm to us....we got quuckbooks primarily for this feature and if this does nor work, there is no more value for customers to continue

Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

This is insane! I have SBI and Kotak too, not synching, but am shocked that the company has not issued us an advisory and made alternative arrangements; it has been over a month! Tried manual uploading, which led to grave errors... Spent hours on a phone with helpdesk, but the problem only went from bad to worse! unfortunately, had just renewed a month ago so that is two full accounts worth of subscription down the drain!!

Moderator

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

I've read and took note of your comments above, @NB67. I also understand the inconvenience this banking issue has caused you and your business. But I'm here to route you to the right direction to help resolve this, so you'll get back on track.  

 

First, I've got the solutions to fix the errors you're getting when uploading the bank transactions. Thus, I'd suggest utilizing this article and click the link specific to your situation: Resolve Bank Upload Errors. You can also reformat the file correctly to avoid getting any of them. 

 

As for the syncing issue for your two banks, I know you've spent hours on the phone with our help desk. But it'd be best to contact our support team again since you've already performed the troubleshooting steps above, and the problem persists. They have the necessary tools to investigate their root cause. I also recommend sharing your existing case numbers with them so they can review your previous conversations. That way, they can further assist you from there. 

 

Once resolved, you can categorise and match your SBI and Kotak transactions to the existing entries in the system. Just go to the For Review tab to complete this task. It helps ensure your financial records are accurate.

 

Additionally, we value transparency in this forum. With this, I'll redirect you to the answer of my peer since you've started a new and related conversation in the Community. Just go to this link for your reference: https://quickbooks.intuit.com/learn-support/en-in/banking/re-kotak-and-sbi-corp-accounts-not-integra...

 

I'll be right here to help if you need anything else. Keep safe always. 

Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Quickbooks does not want to understand the problem and resolve it....They keep giving workarounds and do not accept the porblem of dowloading transactions from Kotak Bank....I feel this is getting very annoying and would like to discuss with your customer grievance team. Pls connect me to them.

Level 2

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Yes, they are only pasting response templates (copy/paste responses) instead of taking a few minutes to understand the actual issue which so many of us have brought up already. 

Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

We too experiencing the same problem with Kotak Bank Account.

Tried all possibilities - logging again, different browser, through desktop app...but the issue persists.

Its been almost 3 months. Now looking at this thread I don't think they are even trying to understand the problem...

Moderator

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Thanks for joining this conversation, @GeekyWorks.

 

Since you already performed all the steps shared by my colleagues in this thread and the same thing happens, I highly suggest contacting our Phone Support team. They can open a ticket regarding this issue and forward it to our Product Engineers for further investigation.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

 An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Just in case, I'll add this article for future reference: Fix bank upload errors in QuickBooks Online.

 

Please leave a comment in this thread if you have any other issues or concerns. I'm more than willing to help. Have a good one!

Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

I've had two chats with the QB team on this got two reference numbers for the queries. I really wish you guys fix the problem at your end. This is NOT a bank or customer error, it is a product or partnership issue between Kotak and QB. 

 

I wish the problem is taken seriously, given Kotak is a very large bank and it would be a huge loss for QB if all of Kotak's customers dropped out of QB. Me included.

Level 1

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Same issue here as well! 

QuickBooks Team

My Kotak Bank account is not getting connected. It used to work fine but for the past couple of days it is not working.

Hi there, @A__J.

 

We currently have an on-going issue where users are experiencing issues with connecting Kotak bank in QuickBooks Online (QBO). Rest assured that our product engineers are diligently working for a fix.

 

As a workaround, you can consider uploading your bank transactions manually in QBO. Here's how: 

 

  1. Go to the Banking menu at the left panel.
  2. Select File upload from the Update drop-down.
  3. Click Browse and choose the file you downloaded from your bank, then Next.
  4. From the QuickBooks Account drop-down list, pick the appropriate bank or credit card account and Next.
  5. Map the statement fields according to your CSV file format and select Next, then select the checkboxes of the transactions to import and Next again.
  6. When prompted whether you want to import now, choose Yes, then Let’s go when the Import Completed.

I'm adding this article for more details: Manually upload transactions into QuickBooks Online.

 

Also, to ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-50396.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

 

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

 

Thank you for your patience while we work for a fix. Please know that you can always get back to this post if you have any other questions with QuickBooks Online. I'll be more than happy to assist you again.