I see that numerous customer are encountering payment decline errors on ACH invoices via laptops, while successfully processing them on mobile devices, Priyan. This may be due to excessive stored data in their browsers. Let's go through some troubleshooting steps to isolate the issue.
To eliminate browser-related issues, keep in mind that browsers can accumulate temporary internet files that can affect the overall browsing experience. An overload of these files can alter how their browsing experience resulting in errors when performing tasks. Here are the keyboard shortcuts to open a private window in various browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
You can also refer to this article for detailed instructions on clearing their cache: Clear cache and cookies to fix issues when using QuickBooks Online.
Additionally, you can use a different supported browser to determine if the issue is specific to the browser they're currently using.
I'll also include this article if you want to personalize your sales forms in your QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.
The troubleshooting steps mentioned above will help you in resolving the payment decline issue on the laptop. Your satisfaction is important to us, so if you face any difficulties or have further questions about paying invoices via ACH, don't hesitate to leave a comment below. We’re here to address any concerns and enhance your experience with QuickBooks.
