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usersaeed-nahari
Level 1

Can I store deleted data

restore deleted data
1 Comment 1
jamespaul
Moderator

Can I store deleted data

Hello, usersaeed-nahari. 

 

I'm more than happy to help you restore the deleted data from your QuickBooks Online account. 

 

It depends on what data was deleted from your QuickBooks Online account. 

 

If you've inactivated your lists such as customers, suppliers or products and services, you can reactivate them to restore their data. 

 

For customers: 

 

  1. Go to Sales, then click the Customers tab.
  2. Click the small gear icon (above the ACTION column).
  3. Check Include inactive.
  4. Click the Make inactive for the customer with the (deleted) tag. 

 

inactcustomer1.PNG

 

For suppliers:

 

  1. Go to Expenses, then click the Suppliers tab.
  2. Click the small gear icon.
  3. Check Include inactive.
  4. Click the Make inactive for the supplier with the (deleted) tag. 

 

Products and services:

 

  1. Click the Gear icon, then go to Products and services.
  2. Open the Filter button, then set the Status to Inactive.
  3. Click Apply.
  4. Click on Make active for the service or items that you want to restore. 

 

inactprod1.PNG

 

 

If you're referring to your transactions instead, we're unable to restore them as what the prompt warns before deleting. However, you can recreate them with the exact details using the Audit Log report. 

 

Click the Gear icon, then select Audit log. Set the Events to Deleted/Voided transactions and open the deleted events by clicking on View

 

inacttran1.PNG

 

Take note of the original transaction details, then recreate it. 

 

Need to check your financial data after restoring your transactions or lists? This article can help you pull up and customize the reports in QuickBooks: Run reports in QuickBooks Online.

 

If you'd like to manage other financial data, please let me know the details below. I'll get back to this thread to help you out.