There was a dashboard alert for declined credit cards in QB online. I dont see that anymore. Where can I see it?

Tracking declined credit card transactions is important for managing your finances effectively, Nooptee. I'm here to assist you in finding those transactions.

To ensure we're on the same page, I'd like to verify which type of transaction is being declined. Is it your QuickBooks Online (QBO) payment subscription, customer payments for invoices, or bill payments to suppliers? Any extra details would be helpful.

If you're asking about the missing Tasks widget on your Dashboard, you can customise which widgets are shown. Here's how:

1. Go to the Dashboard page in your QBO account.
2. Click on the Customise layout button.
3. Select the Add or remove widgets button.
4. In the Customise your dashboard window, choose Tasks.
5. Click Save twice.

For visual reference, see the screenshots below.

If the Tasks widget still doesn't appear, perform basic troubleshooting steps to isolate the issue. An overload of frequently accessed resources in your browser can lead to unexpected responses.

Here are some keyboard shortcuts you can use to open a private browsing window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + N

After logging in, double-check the Dashboard to see if the widget shows up.

For insights into why a credit card authorization might be declined, check out this article: Why Was My Credit Card Declined?

For future reference, consult this article for best practices in reconciling your account: Reconcile an account in QuickBooks Online. It also offers guidance on overcoming challenges during the reconciliation process.

Is there anything else I can assist you with regarding declined payments, or do you have other questions about QBO? Reach out anytime for more help by commenting below, Nooptee.

I am having the same exact issue.

The TASKS widget shows up, but is missing the alerts of whose credit cards were declined.

I called support and someone thought it may be a know issue? Is that true?

Hey there, @WilliamK. 

Thanks for chiming in on this thread. 

When you spoke to support, did they give you an investigation number or did you submit feedback? 

This will help us determine if the issue is know and they are working on it or if we are taking feedback requests for it to come back to QBO. I'll be waiting for your response! 

I spoke with a couple support people and they just said it was a known issue.

I received no investigation number and no email confirmation. It is frustrating.

I acknowledge how valuable your time is, William. I see the importance of seamlessly managing your declined transactions on the Dashboard menu.

I'm here to ensure your problem with declined credit cards not showing up on the Dashboard gets reviewed thoroughly. I can also share a workaround for this matter.

Beforehand, may I ask if you've already initiated the recommendations on my colleague's reply in the initial post? If so, but the issue persists, I recommend contacting our Customer Support Team again. Doing so ensures you'll be added to the list of affected users and get timely updates about the issue through email.

In the meantime, you can consider reviewing the declined payments through the Merchant Service Center. Here's how:

1. Log in to the Merchant Service Center.
2. From the Activity & Reports menu, select Transactions.
3. Modify the Dates section and locate the declined entry.
4. In the Status column, you'll see the current status of the payment.
   

It's also essential to note that if a transaction gets declined, you'll receive an email notification about it. The notice provides a complete description of the issue and ways to resolve it. Given this, I suggest reviewing your email's Inbox, Spam, or Junk folders.

I've also noticed that you've posted your concern on the Global QuickBooks Community website. Moving forward, you can utilize this link to post your queries on the United States forum: QuickBooks Community US.

Finally, you may access this article to gather more insights about the Payments feature and QuickBooks Online navigation menus:

• QuickBooks Payments FAQ
• Understand QuickBooks Online navigations

If you have more queries about your Dashboard menu, don't hesitate to add another post on the US Community website. Our team is always ready to assist.