I want to make sure you're able to update your billing information in QuickBooks, @Fi4,
At the moment, we require credit card or debit card payments for QuickBooks Online subscriptions. Accepted cards includes Mastercard, Visa, Discover Card, or American Express.
Before we start, can I ask what error message are you getting when trying to update your billing? Any information will help me assess the situation and provide the appropriate resolution to your concern.
In the meantime, if you have a problem with the billing page not letting you update any information, you can try using a different browser. You can also use a private window and update the payment there.
Unexpected issues in QBO are most of the times affected by the large data in the cache. This is because the regular browser will constantly accumulate data and will not remove its history automatically.
The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once logged in, follow these steps to update billing:
- Go to Settings ⚙ and then Account and settings.
- Choose the Billing & Subscription tab.
- Tap the Edit icon ✏️ next to your payment method.
- Update your credit card info.
- Make sure the address for your credit card is correct and must be the same as the one in the credit card statements.
- Hit Confirm card or Save.
If the update goes through, clear the cache to resolve the issue in regular browsing.
On the other hand, if the problem is about a declined card, you can use another company card or personal credit card then get reimbursed later.
I'll be adding an article about updating billing information in QBO: Update billing, payment, and subscription info in QuickBooks Online
Kindly post here again for any additional information or updates about this billing issue. I'll be right here if you need anything else.
