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abegailpedrialva21
Level 1

The connected credit card is not appearing on my banking dashboard. What should I do? It's a Chase card. When I try connecting it, the prompt says it is already connected

 
1 Comment 1
MirriamM
Moderator

The connected credit card is not appearing on my banking dashboard. What should I do? It's a Chase card. When I try connecting it, the prompt says it is already connected

There are instances when bank accounts linked to online banking may not appear on your Banking page, Abegail. This is the reason your Chase card is not visible. I'm here to help you make those accounts visible on the Banking page.

 

You can display the accounts by choosing Show accounts cards from the dropdown menu next to the bank's name.

 

By following this step, all the bank accounts will be displayed.

Banking name.png

 

For more details on linking your bank account and simplifying transaction management, check out this article: Connect bank and credit card accounts to QuickBooks Online.

 

If you need guidance later, you can find helpful tips in this article: Learn the reconcile workflow in QuickBooks. It also contains helpful information on resolving issues that may arise during the reconciliation process.

 

It was a pleasure working with you, Abegail, to ensure your accounts are efficiently managed. If you have any other banking questions or run into challenges when using QuickBooks Online, please feel free to reach out by replying in the comments.