I can imagine the challenge that you've been through with the online banking, payments7.
Let's check to see why you're not receiving updates.
The initial approach to this behavior is to click the Update button on the Banking page. This will prompt you an error message or a code when QuickBooks can't download your transactions, which is an indication of an issue. You can click on the code or message or search it in the Community to see what it means and to know the steps to resolve it. Check this out: What to do if you see a bank error or bank transactions won’t download.
If you don't see a message or code, please log in to your bank account to see if there's an announcement regarding online banking issues on their end. If none, you can download your transactions in a Web connect file and upload them to QuickBooks. Then, please contact our Support team, so they can gather more data to investigate this behavior.
- Click on Help and choose Contact Us.
- In the text box, enter something like Kontak bank not updating for months and click Let's talk.
- Choose between Chat or Call us. These options are available from 9.30 AM - 6 PM, IST M-F
If you have other questions about online banking, feel free to go back to this thread.
