Hi, my Quickbooks cannot synch with my HSBC account for over a month. Does anyone have this issue?

Hi there, @renhermite.

I'll make sure to get your transactions from HSBC bank and to connect your banking account in QuickBooks Online (QBO).

First off, we haven't received inquiries from other customers, like you, who are having problems establishing a connection with HSBC bank in QBO. May I know if there's an error message prompt upon connecting your bank account?

While waiting for your confirmation, here's what we can do to get your latest transactions. Let's manually update your bank account first as our first by following the steps below:

1. Go to Transactions.
2. Select Banking.
3. Click Update.

Next is to check directly your bank's website to check for the latest announcements. Say notifications or alerts from your bank that need your approval may block QuickBooks from downloading your transactions.

Then, update your credentials in QBO to complete our troubleshooting steps. You can do so by following the steps below: 

1. Go to Transactions.
2. Choose Banking.
3. Select Edit.
4. Click Edit sign-in info.

Kindly read and use this article to learn more about the troubleshooting steps and resolve some of the common banking errors: What to Review so QuickBooks Downloads Transactions?.

Finally, here is the reference you can use to review your downloaded transactions and put them into the correct accounts: Categorise and Match Online Bank Transactions in QuickBooks Online.

Keep me updated with the results in the comments below. Don't forget to tag my name, @JonpriL, if you've got other concerns about online banking in QuickBooks. Take care and stay safe, @renhermite!

@JonpriL thanks for the prompt reply.

The error message is: // Something isn't working.  Sorry, we can't update your account. Please wait a few hours and try updating again (101). We reported this and will notify you when it's fixed // 

This is weird because I'm pretty sure I didn't change my HSBC password. But while I'm trying to reconnect my bank account from scratch, I found something different. QBO asked me to provide the "memorable answer" associated with my bank account, but as far as I know, memorable answers are no longer in use at HSBC. Maybe that's what is causing the problem?

@renhermite-gmail 

Try opening your QBO account on any private/incognito browser.

Thanks for providing additional details, renhermite.

Bank error 101 is a random error that usually resolves within 24-48 hours. This error can be caused by several factors, some of which are as follows:

• No transactions for the last 12 months.
• Unable to accept the terms and agreements from your online banking website.
• Outdated or blocked Windows components, such as Microsoft.Net Framework and ActiveX Controls, impede the display function in QuickBooks Online, resulting in QuickBooks Bank Feed Error 101.
• Bank's server is down due to maintenance.

In most cases, error 101 indicates a problem with the bank's server, and you may need to wait until the issue is resolved on the bank's end. The answer to your question about memorable is yes. This is required when you use HSBC Online Banking without using your security device/mobile security key to access certain services.

If you're able to log in to your bank website without any problem, you can try accessing your account using a private or incognito window. Here are the shortcut keys to use:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Then, attempt to connect to your bank. If you can connect without error, return to your default browser and clear its cache. Finally, restart your browser to make the changes take effect. Alternatively, you use different support browsers.

If the issue persists, I suggest reaching out to our QuickBooks Online Support. They have the tools to check your connection in a secure environment and submit a ticket for investigation.

You can also manually import your bank transactions if you prefer. This article includes the following steps: Manually upload transactions into QuickBooks Online.

Once you've imported your bank transactions into QuickBooks, you can begin to match and categorise them to ensure they go into the correct accounts.

If you require additional assistance with bank feeds, we are only a few steps away. We'll make certain that everything is in order.