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I am tried importing my inventory and Quickbooks said everything went successful but when I go to my Products and Services, my inventory is no where to be found. I tried importing again and it says I can not import products with the same name as existing products. Does anyone know if my imported inv
Hey there, @rhinelandknives.
Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why your imported inventory isn't showing.
Let me share with you some basic troubleshooting steps to fix this right away.
To start, access your account using a private window. This mode doesn't record any activity on your local device. Here's how:
Then, go back to the Product and Services list and check if the imported items show up
If you're able to see them, go back to your regular browser and clear its cache. Or else, use another supported browser to access your QuickBooks Online account.
Additionally, you can create spreadsheets of your products and services in Excel or Google Sheets. Simply download our sample file and follow its format to import them correctly.
Here's how:
Please take note that you need to avoid using special characters when importing. This way, we can make sure you're able to import your data successfully. See the approved characters list for more info.
Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!
Hi there,
I have tried doing everything you mentioned. I tried using a private browser, that didn't work. I tried clearing the cache, that didn't work. I normally use safari so I downloaded chrome and tried doing it that way and it didn't work either? Any thing else you know that could work?
I appreciate you for going through the steps suggested by my colleague above, @rhinelandknives.
Since you’re still experiencing the issue, I recommend contacting our Support team. They have the proper tools to securely check your account and investigate the reason why you’re unable to see your imported inventory.
To reach out to them, you can follow these steps below:
You can also check this article for more details: QuickBooks Online Support.
Let me also share these links that you can use for reference in managing your inventories in QuickBooks Online (QBO):
Let me know if there’s anything else you need help with your account. You can always tag me in your reply. I’ll be around ready to lend a hand. Have a good one and keep safe!
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