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luxuria-finance-
Level 1

A customer has 3 invoices for 10, 20, and 30. Cust pays 60 in one transaction. I match the 3 invoices to the payment. Only last invoice shows as PAID.

30 bucks gets applied against 10 and shows excess, but has no PAID watermark. Why can't QB match the amounts and give 3 receipts all as PAID
2 Comments 2
ReymondO
QuickBooks Team

A customer has 3 invoices for 10, 20, and 30. Cust pays 60 in one transaction. I match the 3 invoices to the payment. Only last invoice shows as PAID.

Good day, @luxuria-finance-.

 

Once a downloaded payment is matched to multiple invoices, this should mark them as Paid

 

You can review your categorized transaction and check if the deposit was actually matched to three invoices. Here's how:

 

  1. Go to the Banking menu and select Banking.
  2. Click Categorized and select the downloaded payment. This should show you the list of matched transactions that are linked to it. You can check the screenshot below as your reference.

payment.PNG

If all invoices are matched but only one is marked as paid, uncategorized the payment and link it again. Doing this will help you refresh the system.

 

If the issue persists, open your account using a private window. This way, we can check if the problem is cache-related. Simply press the following shortcut keys to access this mode:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If the invoices are now are marked as Paid, clear the cache in your regular browser. You can also use another supported browser if you're still getting the same result. The issue might steam from the browser itself.

 

For additional reference in categorising downloaded banking transactions, check out this article: How to Review Downloaded Bank and Credit Card Transactions.

 

If there's anything else you need, you're always welcome here in the Community to post again. We'll be always around ready to help.

luxuria-finance-
Level 1

A customer has 3 invoices for 10, 20, and 30. Cust pays 60 in one transaction. I match the 3 invoices to the payment. Only last invoice shows as PAID.

Hi, This does not solve the issue. I see the same problem. Customer has a balance of 3000 (inv # 1) to begin with. Then a new invoice # 2 of amount 45,000 is create. The customer owes 48,000 and pays 48,000. When I match the transaction, I choose the 2 invoice numbers #1 and #2 and match. However, when it is viewed after the match, the statement looks like

Beginning balance 3,000

Payments 45,000

New Charges 45,000

Total Amount Due 3,000

 

Then the second Invoice, it says 

Please Pay 0

The amount 3000 is displayed there and has the PAID watermark in Green. 

 

Why isn't the invoice showing paid for both and why is QB always choosing the wrong amounts to apply for each invoice. QB also doesn't allow me to first match only 3000 against the payment of 48000. I tried doing that with 3000 and 45000 in Account Receivables (Debtor) and then matching the 45000 with 45000. Even after doing that the invoice is displayed the same way. The 45000 invoice does not show paid, but 3000 invoice shows as paid. This is creating an issue since customers are expecting paid in both. Why is there no receipt concept in QB to issue receipts in batch