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Level 1

Hello. I can't seem to find COGS expense in the chart of accounts. Help!

 
3 Comments
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Moderator

Hello. I can't seem to find COGS expense in the chart of accounts. Help!

Hi there, hermanovarietyst.

 

You may be experiencing some browser-related issues. Let's run some troubleshooting steps to locate the COGS account.

 

To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related concerns. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

We can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Feel free to take a look at this article for more information when recording COGS: Understand Inventory Assets and Cost Of Goods Sold Tracking.

 

Keep me posted if you have additional questions. Just add a comment below or mention my name.

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Level 1

Hello. I can't seem to find COGS expense in the chart of accounts. Help!

Thank you for quick response. 

 

I did what you instruct but it's still not showing. 

Please see screenshot. 

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QuickBooks Team

Hello. I can't seem to find COGS expense in the chart of accounts. Help!

Hello, hermanovarietyst. 

 

Since the basic troubleshooting provided by my colleague didn't work out, I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session then escalate this underlying issue. Before diving in, I want to ensure you get prioritized on your concern. You can refer to this article, It includes the time when support available: ​​​​​​Support hours and types

 

Here's how to contact our support team:   

 

  1. Sign in to your QuickBooks Online company. Then click Help (?)
  2. Click Talk to a human. 
  3. Choose Talk to a human. 
  4. Press See examples.  
  5. Enter your concern. 
  6. Tap Contact us
  7. Choose either: 
  • Post a question 
  • Message an agent 
  • Get a callback 

For in-depth information, please refer to this article: Understand Inventory Assets and COGS tracking​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 

Keep me posted if you have additional questions. Just add a comment below or mention my name. Have a great day!