Hi there, hermanovarietyst.
You may be experiencing some browser-related issues. Let's run some troubleshooting steps to locate the COGS account.
To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related concerns. You can use these keyboard shortcuts to open one:
If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
We can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
Feel free to take a look at this article for more information when recording COGS: Understand Inventory Assets and Cost Of Goods Sold Tracking.
Keep me posted if you have additional questions. Just add a comment below or mention my name.
Since the basic troubleshooting provided by my colleague didn't work out, I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session then escalate this underlying issue. Before diving in, I want to ensure you get prioritized on your concern. You can refer to this article, It includes the time when support available: Support hours and types.
Here's how to contact our support team:
For in-depth information, please refer to this article: Understand Inventory Assets and COGS tracking.
Keep me posted if you have additional questions. Just add a comment below or mention my name. Have a great day!