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artemnaumenko1-g
Level 1

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

In addition, does not have one of the biggest banks in the UAE, Emirates NBD, to connect to the software. Is using product names as unique identifiers for products instead of SKU like pretty much any other software/business, but worst of all is i've been trying to get a hold of a support agent for 5 days and all I get is message failed to send when I write in chat. (Yes I am connected to internet) Sorry for the harsh words, this is not a bad software but these issues are very big for an accounting software costing like this and are really preventing me from using it or recommending it.
14 Comments 14
Rea_M
QuickBooks Team

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Addressing your QuickBooks Online (QBO) concerns is my priority, @artemnaumenko1-g.

 

Let me start with your concern about connecting the biggest bank in the UAE, the Emirates NBD. You're able to connect the Emirates NBD - Business Banking account to the online banking feature in QBO. (Please see the screenshot below for your reference). For the step-by-step guide, you can refer to this article: Connect bank and credit card accounts to QuickBooks Online.

 

 

Next, with regards to the Stock Keeping Unit (SKU) feature in QBO, you can use it to track the variation of your inventory items. (Please refer to the screenshot below for your reference). To create one, please refer to this article: Add inventory products in QuickBooks Online

 

 

Then, you're already on the right track in contacting our Customer Care team. I'd recommend reaching out during our support hours to make sure we can assist you on time. Please refer to this article for the complete details: How and when can I contact Support?.

 

Also, we take customer suggestions as opportunities to improve the various features within our products. Therefore, I would encourage you to send suggestions or product recommendations.

 

Your valuable feedback will be forwarded and reviewed by our Product Development team to help improve your experience while using the program. Here's how:

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Type in your recommendation in the Share your feedback field.
  4. Click Next.
  5. Follow the on-screen instructions to complete the process.

 

I've attached screenshots below that show the first four steps.

 

 

 

In keeping with this, I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about account management, taxes, and banking, to name a few.

 

I'm all ears if you have other concerns about banking and the QBO software's features. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @artemnaumenko1-g.

Fiat Lux - ASIA
Level 15

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

@artemnaumenko1-g 

You should switching to another accounting app.

artemnaumenko1-g
Level 1

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Dear Rea,

 

Not a single answer you gave me here has helped me solve anything. As I have said. I have tried to contact support for the past 5 days and everytime I send a message it says message failed to send, thats why im writing here instead of chatting with support.

 

I have also tried to connect Emirates NBD many times before and I always got an error at the end, the QB chat support told me that they do not support that bank yet... I would provide a screenshot of them saying it but unfortunatelly I don't have the chat history.

 

What you said about the SKU is nothing related to my actuall question, and you did not even mention the main issue of my post which is that QB does not have bulk deleting of inventory shrinkage entries. Also this is the most urgent issue. I cannot do proper accounting when I have -120,000 net income because I deleted all our product stock from QB and cannot delete the inventory shrinkage entries to make the net income be correct again... 
https://gyazo.com/9c1788cf1e1bb47aee99c56508b1706e 


https://gyazo.com/c9ece0d5e3d31baf2bf244be66f94508

 

Kind regards,

Artem Getman.

artemnaumenko1-g
Level 1

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Im seriously considering it, you got any suggestions? I thought QB was supposed to be good...

Rea_M
QuickBooks Team

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Thanks for getting back to us, @artemnaumenko1-g. Let me share additional information regarding your concerns about the available features in QuickBooks Online (QBO).

 

Based on your description, this failed message error you've encountered when contacting our support can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)

 

Once signed in, go to the Help menu and contact our Customer Care team again via chat.

 

If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

 

On the other hand, the QBO system currently doesn't have the option to delete inventory shrinkage entries and transactions in bulk. This is because the change is permanent, QuickBooks limits how many you can void to prevent mistakes. With this, you'll have to manually delete each and every shrinkage entry to correct your net income.

 

You can pull up the transaction report again (i.e., Transaction Detail by Account) and manually select each entry to delete them. You can also refer to this article to learn more about the process: Void or delete transactions in QuickBooks Online.

 

In keeping with this, I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about account management, taxes, and banking, to name a few.

 

Let me know in the comments below if you have other concerns about banking, the software's features, and managing transactions in QBO. I'll gladly help. Take care, and I wish you continued success, @artemnaumenko1-g.

Fiat Lux - ASIA
Level 15

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

@artemnaumenko1-g 

Check your PM. Hope it helps.

artemnaumenko1-g
Level 1

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Hello, in incognito still the same issue with the chat https://gyazo.com/6256ef0b8be241e5c6ed5203e837e65e. Deleting manually more than 150 entries of inventory shrinkage is not an option. I think I would honestly make a better app in excell for accounting in the time it would take me to do all of them. So either we figure out how to delete these in bulk (and I know you have a way to do that) or you give me my money back and I use these 300 USD to hire someone who will make a better QB app or will make one myself...

Fiat Lux - ASIA
Level 15

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

artemnaumenko1-g
Level 1

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

So on top of 300 plus usd for the software we also need to be paying 100+ usd for another tool to compromise for a feature that should of been in QB from the start? xD Thank you for sharing this tool. It proves my point even further and I really hope more ppl will see this conversation, and stop recommending this tool so much because so far I've just wasted a lot of time entering transactions in a tool that does not even have the most basic features.

Fiat Lux - ASIA
Level 15

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

As I mentioned in my first response to you, you should switch to another app. What's holding you back? 8)

artemnaumenko1-g
Level 1

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Dear Rea,

 

I have tried to contact support about refunding my QBO; however, I still can't get a hold of them. I have tried using incognito, as well as trying edge to contact them but same error message appears. It would be really nice of you if you could either offer me a refund directly for the software because of the missing features, or to give me another way of contacting support, as its been a week and a half that I cannot get a hold of them and subsequently all my accounting has been put to a halt as I don't believe this software is a good fit for us. 

 

Apreciate your timely reply, 

[name removed].

AbegailS_
QuickBooks Team

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Thanks for posting here, @artemnaumenko1-g.

 

I understand that you want to get a refund.

 

As much as I would love to help, our Support Team can process it for you. They have the tool to  pull up your account in a secure environment and assist you with your concern

 

If you need a step by step guide on how to reach them, here's how:

  1. Go to Help and select Contact Us.
  2. Enter  the description of your concern and click Let's talk.
  3. Choose a way to connect with us.

 

In addition, you'll want to visit our QuickBooks Help page. From there, you'll see articles that may help you in managing your business. To ensure that you'll be assisted immediately, you can check out our support hours.

 

Press the Reply and leave a comment if you have more questions in contacting the support. Stay safe!

artemnaumenko1-g
Level 1

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Dear Abegail,

 

I would really aprecciate if you could review the chat prior to offering these solutions. As I have mentioned previously, I am not able to contact support using this method. 

 

Kind regards.

DivinaMercy_N
QuickBooks Team

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

Hi there, @artemnaumenko1-g. I've come to share additional steps on how you can contact our customer care team.

 

You have other options for contacting our support team. You can do this using a web browser outside of your QuickBooks Online (QBO) program or use the QBO test drive. Please refer to these steps below:

 

Contact Customer Care team using the support direct link:

 

  1. Click the Contact Us link.
  2. Under the What can we help you with? section, select the Search for something else option.
  3. In the Tell us more about your question: box, enter a brief description of your concern. Example: Refund for my QuickBooks Online account.
  4. Then, click Search.
  5. The system will provide a list of articles applicable to the issue you sent. If you can't find the closest solution, simply click the Start a Message button.

 

You can also use the QBO test drive to contact them. Once opened, simply click the Help icon to proceed. 

 

In case you'll need helpful links and guides to assist you in doing QuickBooks tasks, you can visit our QuickBooks Help page. From there, you'll find a number of help articles and even video tutorials based on the QuickBooks feature you've searched. You can also bookmark them in your browser for easy access and use them as your future reference.

 

You're always welcome here in the Community if you have any other QuickBooks concerns. I'm always around to assist you. Take care.