Hi, invoices are coming back with "delivery issue". I have checked the email address and reentered it, multiple attempts but still doesn't send. Any ideas please? Thanks

I appreciate you sharing your concern about sending invoices in QuickBooks Online (QBO), @payments-coachdx. Let's perform some troubleshooting steps to isolate this.

To check if this is a cache-related issue, open your QBO account using a private or incognito window. You can use the following keyboard shortcuts: 
 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + N

Once signed in, send your invoices again. If it works without issues, go back to your regular browser and clear the cache. Restart your browser right after. If the issue remains, log in to your account using other supported browsers like Firefox, Google Chrome, Safari, and Microsoft Edge.

If the same thing happens, I'd suggest confirming with your customer if there are any issues with their email provider. This is to verify if their system blocked any incoming emails from QBO.

Just in case you want to personalize your sales forms to reflect more of your business identity, customising the template you use in QBO is a breeze.

If you have any other follow-up questions about sending invoices in QuickBooks, let me know by commenting below, @payments-coachdx. I'm here to provide help.

Hello we are experiencing this problem too. 
a few emails got delivered but the majority gets a delivery issue. The email address provide are correct. Removing the cache from the browser isnt the problem. Please help as its essential for our business to send it via this way. Otherwise we would change immediately away for quickbooks. Because a simple google search shows that this is an ongoing problem for your engineers. 

I appreciate the details you shared about your concern regarding the issue with the invoice delivery. It's good to know that you've already performed some basic browser troubleshooting to address the problem.

Please know that we have an ongoing investigation into this issue. This has been raised to our engineer for further investigation. Rest assured that they are doing their best to fix it as soon as possible. Meanwhile, I suggest contacting our Phone Support team so you'll be added to the list of affected users. That way, you will receive updates on the investigation via email.

Here's how to connect with them:

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.
    

While waiting for the resolution, you can download the invoices as a PDF and send them manually to your customer via personal/company email outside QBO. Please know that if you opt for this workaround, you'll need to manually apply the payment to the invoice once you receive it from your customer.

Moreover, in case you receive an advance payment from a customer, you can easily record this in QuickBooks Online.

Should you need additional assistance or have further questions about invoices, leave a comment below. We'd be glad to provide the necessary help. 

Hi there, 

its been three weeks since i flagged this issue around sending the email automatically. 
Can you please share the update about what the engineers have done to fix this bug because i still cant see any difference. And if this is the future case - i would like cancel the subscription. 

thnks

Hello, thanks for getting back to us. 

Our engineers are actively investigating the situation regarding undeliverable invoices (INV-94215) and are fully engaged in finding a permanent resolution. They’re currently adding the affected customers to the Allow list, which should resolve the issue soon. Once this is completed, it may take a few days before you can resume sending invoices as usual.

To be added to the list of affected users and receive an email notification for updates, contact our support team. Here's how:

1. Log in to your QuickBooks Online account.
2. Click the (?) Help button.
3. Type your inquiry in the search field or select Contact Us.
4. Choose a topic to connect with the right expert.

In the meantime, to keep things moving, you can manually send PDF versions of your invoices to your customers. Here's how:

1. Open the invoice.
2. Click the Print and download button,
3. In the PDF viewer, select the download icon in the upper right corner.
4. Attach the downloaded invoice to an email and send it to your customer.

After you receive payment for your invoice, ensure to record it to keep your accounts balanced.

If you have further questions or need any assistance, please don’t hesitate to reach out. I’m here to support you. Take care.

Hi 

Is there a "timeframe" as in one week or 2 weeks that we can think of for this permanent solution created by the engineers? 

Hi there. I appreciate your participation in this thread.

Please know that we can't provide a specific timeframe for the INVs and matters our engineers are working on to get fixed. With this, you may contact them to ask for updates or be added to the affected user list. Once added, you'll get email notifications regarding the issue or after it gets sorted out.

Here's how to connect with them:

1. Log in to your QuickBooks account and go to (?) Help.
2. Navigate to the Search tab and select Contact Us.
3. Enter brief details regarding your concern on the designated field and click Continue.
4. Start a chat with our live expert.

For reference and to learn about our support hours, kindly click this link: How and when can I contact QuickBooks Online support?

I've also added these resources, which will be a handful in personalizing and generating essential information on your sales forms:

• Customise invoices, estimates, and sales receipts in QuickBooks Online.
• Add, customise, or remove logos on sales forms.

You can always drop by this thread or add a new post here in the Community if you need additional assistance handling your invoices or other sales and expense transactions. Our team is always ready to help you.