I appreciate you sharing your concern about sending invoices in QuickBooks Online (QBO), @payments-coachdx. Let's perform some troubleshooting steps to isolate this.
To check if this is a cache-related issue, open your QBO account using a private or incognito window. You can use the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
Once signed in, send your invoices again. If it works without issues, go back to your regular browser and clear the cache. Restart your browser right after. If the issue remains, log in to your account using other supported browsers like Firefox, Google Chrome, Safari, and Microsoft Edge.
If the same thing happens, I'd suggest confirming with your customer if there are any issues with their email provider. This is to verify if their system blocked any incoming emails from QBO.
Just in case you want to personalize your sales forms to reflect more of your business identity, customising the template you use in QBO is a breeze.
If you have any other follow-up questions about sending invoices in QuickBooks, let me know by commenting below. I'm here to provide help.
