Let me help you sort things out, @azurebizsolution.
The stored cache can sometimes cause an unusual browser behavior that may be the reason why you're unable to view some of your imported invoices. To verify if you're experiencing a browser-related issue, let's perform some basic troubleshooting procedures.
To begin with, open your QuickBooks Online company using an incognito or private page. To do that, follow these shortcut keys:
- Mozilla Firefox: Ctrl + Shift + P
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Option + P
Once done, review the imported invoices and if you're able to view them without any issues, then you'll have to clear your regular browser cache.
If the issue continues, I advise switching to another supported browser. Otherwise, contact Customer Support so that they can look into your issue further and offer you more options.
I'm also adding this article to guide you on how to customise sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Just hit the Reply button if you have other concerns with QuickBooks and invoices. I'm here to back you up anytime. Have a good one and take care!
